Quick Summary
Maximus is seeking a remote Senior Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions, paying $123,440 to $185,160 USD annually. This role requires 5–7 years of relevant experience, extensive expertise in Genesys Cloud architecture, and call flow development using the Genesys Architect tool. Responsibilities include executing large-scale Genesys Cloud projects, providing expert technical guidance, and mentoring engineers. Candidates must also have software development experience in Java, C#.NET, Python, or PHP, and must meet eligibility requirements for a government security investigation.
Senior Engineer - Genesys Cloud Automation (Remote)
Maximus is seeking an experienced Senior Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This remote role requires deep expertise in Genesys Cloud architecture, strong leadership skills, and the ability to align technology strategies with core business objectives. The successful candidate will execute large-scale projects, provide expert technical guidance, and mentor engineering teams.
Job Specific Duties/Responsibilities:
- Execute large-scale Genesys Cloud projects, including major upgrades, migration efforts, and new feature rollouts.
- Provide expert-level support and guidance for complex technical challenges, including troubleshooting, systems integrations, and performance tuning.
- Mentor and lead other engineers, fostering a collaborative environment through technical guidance and professional development support.
- Be accountable for Contact Center implementation and support throughout all stages of the project life cycle.
- Communicate clearly, both verbally and in writing, with internal teams, IT teams, Customers, Clients, and Partners.
- Be available to work unscheduled hours in case of emergency work or outages.
- Follow department implementation standards and Change control processes.
- Analyze existing and new voice and data networks (as needed) and recommend solutions.
- Create and modify artifacts and deliverables, including managing the change management process.
Minimum Requirements:
Bachelor's degree and 5–7 years of relevant experience or an equivalent combination of education and experience is required.
Job Specific Education/Requirements:
- Bachelor's degree in Telecommunication/Computer Engineering/Computer Science, Computer Technology, or a related discipline, or equivalent professional technical experience.
- Extensive experience with Genesys Cloud, including advanced configuration, architecture design, and systems integrations.
- Ability to develop and execute a strategic technology vision that aligns with and supports business goals.
- Strong leadership skills with experience managing and mentoring senior technical teams.
- Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations.
- Call flow development experience using the Genesys Architect tool.
- Software experience: Wireshark, MS Server, DHCP/DNS, MS Hyper-V, VMWare ESXi, MS Visio, MS Office (Word, Excel, PowerPoint, Access), Email (MS Outlook).
- Software Development experience in Java, C#.NET, Python, PHP, and web application development scripting, tools, and methods.
Preferred Skills and Qualifications:
- Knowledge of Amazon Web Services (AWS).
- Certifications for Genesys, Cisco, Microsoft, Cloud, and VMware.
- Background working with State & Federal Government.
Additional Client Requirement:
Applicant selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.