Senior Director, Inbound Product Management/ 3 hours ago
Quick Summary
Company Description
ServiceNow began with a vision to free people from busywork, enabling focus on meaningful tasks through automation. Today, ServiceNow stands as the AI control tower for business reinvention. Our advanced ServiceNow AI platform seamlessly integrates AI, data, and workflows, empowering 85% of the Fortune 500® to operate smarter, faster, and more efficiently. We are cultivating an AI-native culture where technology and talent converge for unparalleled innovation. Join us in leveraging AI to benefit people.
Job Description
As a Sr. Director of Product Management within the ServiceNow Global Cloud Services team, you will lead the evolution of our Cloud Infrastructure through advanced zero-touch automation. This strategic leadership role involves driving innovation to enhance Cloud infra scale, performance, and reliability. You will build and mentor a high-performing team, guide cloud infra innovation, shape product direction, define architecture, and ensure product quality.
Your responsibilities will include leading Product Managers in the ideation, definition, design, and development of next-generation cloud infra platforms and automations. You will tackle complex technical and business challenges, delivering highly reliable and user-friendly solutions that boost business efficiency. The ideal candidate possesses a proven track record in defining product roadmaps, developing mission-critical software solutions, strong technical acumen, exceptional project management, and communication skills, thriving in a fast-paced environment.
Qualifications
To excel in this role, you should possess:
- Proven experience or critical thinking in AI integration into work processes, decision-making, or problem-solving, including AI-powered tools, workflow automation, and AI-driven insights.
- Ability to establish a compelling vision for the ServiceNow Cloud and provide thought leadership across all ServiceNow product lines.
- Skill in driving the product roadmap to deliver innovation, collaborating with various product lines towards common goals.
- Close collaboration with architects and engineering directors to design reliable, secure, and scalable solutions while ensuring a frictionless user experience.
- A data-driven approach to defining success metrics, prioritizing requirements, and communicating plans and progress cross-functionally.
- Strong capability to drive execution and delivery, managing dependencies across diverse ServiceNow teams.
- Strong interpersonal skills to effectively lead projects and initiatives within the Cloud and products organization.
- Excellent written and verbal communication skills, capable of presenting complex technical information clearly to various audiences.
- Experience in management of resources, staffing, mentoring, and leading a best-in-class engineering team.
- Strong problem-solving and debugging skills, with an aptitude for learning new technologies.
- 10-15 years of product management, engineering, or relevant industry experience in high-tech or strategic consulting firms.
Desirable Skills:
- Experience with leading cloud platforms such as Amazon, OpenStack, or Azure.
- Familiarity with the ServiceNow Platform.
- Experience working in a continuous integration continuous deployment (CI/CD) environment.
- Proficiency in developing scalable and distributed systems using Java, C++, C#, and scripting languages like JavaScript, Python, Ruby, PHP, or Perl in UNIX or Windows environments.
For positions in this location, we offer a base pay of $254,500 - $445,400, plus equity (when applicable), variable/incentive compensation, and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
ServiceNow embraces a flexible and trust-based approach to our distributed work environment. Work personas (flexible, remote, or required in office) categorize employees based on their work nature and assigned location. Learn more here. Eligibility for a work persona may involve confirming the distance between your primary residence and the nearest ServiceNow office via a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. We consider all qualified applicants for employment without discrimination based on race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other legally protected category. Qualified applicants with arrest or conviction records will also be considered in accordance with legal requirements.
Accommodations
We are committed to providing an accessible and inclusive candidate experience. If you need a reasonable accommodation to complete any part of the application process, or require an alternative application method, please contact [email protected] for assistance.
Export Control Regulations
For roles requiring access to controlled technology under export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may need to secure export control approval from government authorities for specific individuals. Employment is contingent upon ServiceNow obtaining any necessary export license or approval from relevant export control authorities.
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