Quick Summary
At Twilio, we are innovating the future of communications from our remote workspaces. We provide cutting-edge solutions to hundreds of thousands of businesses and empower millions of developers globally to create personalized customer experiences.
Our commitment to remote-first work and a strong culture of connection and global inclusion ensures that regardless of your location, you are an integral part of a vibrant team making a global impact daily. As we continue to revolutionize worldwide interactions, we gain new skills and experiences that make work truly rewarding. Your career at Twilio is in your hands.
We utilize Artificial Intelligence (AI) to streamline our hiring process, though every hiring decision is made by human Twilions. While we are a remote-first company, occasional in-person reporting may be requested for team gatherings, functional off-sites, or customer meetings.
See yourself at Twilio
Join our team as Twilio’s next Principal Presales Engineer, DACH.
About the job
This position is essential for enabling our customers to build the future of communications. The Principal Presales Engineer is a critical component of the sales team, focusing on both New Business and Strategic segments.
Twilio’s Principal Presales Engineers are responsible for securing the Technical Win and ensuring the best Product Fit for our customers. They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns, and offer creative solutions. They build customer trust in Twilio’s solutions.
Principal Presales Engineers should be comfortable engaging a CEO or sketching out an API flow on a whiteboard with customer software engineers.
Responsibilities
In this role, you’ll:
- Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept (PoC), RFP responses, design documentation, technical presentations, and enablement sessions.
- Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.
- Establish yourself as a trusted advisor to our customers by leading technical discovery to understand customer pains, then designing, demonstrating, and presenting innovative solutions that solve business challenges.
- Build and present highly interactive, complex, and engaging customer product demonstrations to showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and non-technical stakeholders.
- Be hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge to achieve results and the ability to lead others to success.
- Take initiative to identify and solve problems, both for the customer and within the organization as we grow.
- Contribute to the broader Twilio Presales Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations.
- Mentor less experienced Presales Engineers.
Qualifications
Twilio values diverse experiences from all industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, we welcome your application. We are always seeking individuals who bring new perspectives!
Required:
- 8+ years of pre-sales experience selling complex, technical products, OR 10+ years of professional experience supporting technical products coupled with customer-facing experience, particularly in delivery or consulting.
- Excellent communicator and presenter, capable of gaining audience confidence.
- An engaging storyteller, able to communicate complex topics to various audience levels.
- Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution.
- Previous software development experience or working knowledge in one or more of the following areas:
- Backend (Java, C#, Node.js, Python, PHP)
- Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)
- Experience building with REST APIs
- Previous experience in Telecom, SIP, Contact Center, or Security.
- Experience with sales methodologies.
- Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience.
- Proficient German speaker.
Desired:
- Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.
- Experience working with customers in the DACH region.
Location
This role is remote and can be based in the UK, Ireland, or Spain.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 35% travel is anticipated to facilitate meaningful in-person connections.
What We Offer
Working at Twilio provides numerous benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and more. Offerings vary by location.
Twilio thinks big. Do you?
We solve problems, take initiative, contribute when needed, and are always open to new approaches. We seek colleagues who embody our values, known as Twilio Magic. Additionally, we empower employees to drive positive change in their communities by supporting their volunteering and donation efforts.
If you are ready to unleash your full potential, perform your best work, and be your best self, apply now! If this role isn't what you're seeking, please explore other open positions.
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