Quick Summary
Who We Are
At Twilio, we are innovating the future of communications from a remote-first environment. We deliver cutting-edge solutions to hundreds of thousands of businesses and empower millions of developers globally to create personalized customer experiences.
Our commitment to remote work and a strong culture of global inclusion ensures that every team member, regardless of location, contributes to a vibrant team making a daily global impact. As we continue to revolutionize interactions worldwide, we foster an environment where acquiring new skills and experiences makes work truly rewarding. Your career trajectory at Twilio is in your hands.
Hiring and How We Work
We leverage Artificial Intelligence (AI) to streamline our hiring process, though all final hiring decisions are made by human Twilions. While Twilio operates as a remote-first company, occasional in-person attendance may be requested for team gatherings, functional off-sites, or customer meetings.
See Yourself at Twilio
Join the team as our next Principal Presales Engineer on Twilio’s New Business Communication team!
About the Job
This Principal Presales Engineer position is crucial for enabling our customers to build the future of communications. As a key part of the sales team, the Twilio Principal Presales Engineer is responsible for securing the technical win for customer accounts. This role involves leading the technical pre-sales relationship, proposing robust technical architectures, demonstrating Twilio products effectively, anticipating customer concerns, and offering creative solutions. You will be instrumental in building customer trust in Twilio solutions.
Principal Presales Engineers should be adept at engaging with C-level executives and equally comfortable sketching out API flows on a whiteboard with customer software engineers. In this autonomous role, you will independently drive the technical aspects of most opportunities, providing leadership and deal support within the Solutions Engineer organization. This includes guiding the design and execution of medium to large projects, incorporating feedback from other engineers, participating in architectural decisions, and coordinating with other Twilio teams, such as product development.
Responsibilities
- Partner with Account Executives to execute comprehensive pre-sales activities, including opportunity qualification, product demonstrations, Proof-of-Concept (POC) development, RFP responses, design documentation, technical presentations, and enablement sessions.
- Lead technical discovery sessions with customers to identify their specific needs and challenges, effectively demonstrating Twilio's capabilities to facilitate their success.
- Develop and deliver powerful, complex presentations and product demonstrations that showcase the full potential of Twilio Communications Products.
- Establish yourself as a trusted technical advisor to our customers, introducing innovative solutions and architectures that drive and accelerate innovation.
- Contribute to the broader Solutions Engineering community through knowledge sharing, developing demonstration materials, and creating reusable presentations.
Qualifications
Twilio values diverse experiences from various industries. We encourage all applicants who meet the required qualifications to apply, even if their skills don't perfectly match the job description. If your career is unconventional or just beginning, we encourage you to consider Twilio, as we continuously seek individuals who bring fresh perspectives.
Required Qualifications:
- Minimum of 8 years in a solutions engineering (presales) role, specializing in the sale of complex technical products, or 10+ years of professional experience supporting technical products with customer-facing experience in delivery or consulting.
- Excellent communication and presentation skills, capable of gaining audience confidence.
- An engaging storyteller who can build audience trust and convey complex technical topics to diverse audiences.
- Ability to deeply understand a customer’s communication needs and guide them to an optimal technical solution.
- Customer-focused problem solver, skilled at balancing innovative technical solutions with prioritizing the customer's best interests.
- Excellent time management and prioritization skills, with the ability to manage competing priorities in a fast-paced environment.
- Previous software development experience in one or more of the following areas:
- Backend development (Java, C#, Node.js, Python, PHP)
- Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)
- Building with REST APIs
- Bachelor's and/or Master's degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience.
Desired Qualifications:
- Experience with new business accounts and evangelizing new use cases and technology.
- Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.
- Previous experience in Telecom, SIP, Contact Center, or Security.
- Experience with sales methodologies.
Location
This is a remote role, but it is not eligible for hire in CT, NJ, NY, WA, PA, or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to facilitate meaningful in-person connections.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, and a retirement savings program. Specific offerings may vary by location.
Compensation
Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.
The estimated pay ranges for this role are as follows:
- Based in Colorado, Hawaii, Minnesota, or Vermont: $138,872.00 - $173,590.00.
- Based in Washington D.C., Illinois, Maryland, Massachusetts, or California (outside of the San Francisco Bay Area): $146,592.00 - $183,240.00.
- Based in New York, New Jersey, Washington State, or the San Francisco Bay Area, California: $154,304.00 - $192,880.00.
This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. This role is eligible to earn commissions.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Application Deadline Information
Applications for this role are intended to be accepted until November 19, 2026, but this date may change based on business needs.
Twilio Thinks Big. Do You?
We value problem-solvers who take initiative, contribute when needed, and are open to new ideas. Our colleagues embody "Twilio Magic" values. We also empower employees to drive positive change in their communities through volunteering and donation support.
If you are ready to unleash your full potential, perform your best work, and be your best self, we encourage you to apply now! If this role isn't suitable, please explore other open positions.
Stay Alert to Recruitment Fraud
Your safety is important to us. Be aware that scammers may impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Always ensure you are communicating with an official @twilio.com email address. Twilio will never request payment, gift cards, cryptocurrency, or banking information during the recruitment process. We do not extend job offers without a formal interview process or conduct interviews exclusively via text-based messaging apps.
Twilio is proud to be an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.