Quick Summary
Who we are
At Twilio, we are shaping the future of communications from our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, coupled with a strong culture of connection and global inclusion, means that regardless of your location, you are part of a vibrant team making a global impact daily. As we continue to revolutionize how the world interacts, we are acquiring new skills and experiences that make work truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) to help make our hiring process efficient. However, every hiring decision is made by real Twilions!
See yourself at Twilio
Join the team as Twilio’s next Principal Presales Engineer.
About the job
The Twilio Solutions Engineer is both highly technical and a skilled executive relationship builder. They are comfortable demonstrating an engaging communications experience to a CEO or outlining a flow on a whiteboard with technical decision makers.
This position is crucial for achieving technical wins and ensuring product fit for our customers across APJ, with a particular focus on Mandarin-speaking customers in the region. A Twilio Communications Solutions Engineer is an experienced pre-sales engineer who builds customer trust in Twilio’s Customer Engagement Platform, leading to customer success at our largest, most strategic accounts. The Solutions Engineer manages the technical pre-sales relationship, proposes technical architectures, demonstrates the product, anticipates concerns, and provides creative solutions for our customers' most complex communications and customer engagement challenges and needs.
Responsibilities
In this role, you will:
- Work alongside Twilio Strategic and New Business Account Executives, other Twilio Solutions Engineers, Professional Services, and Twilio Partners as needed through the pre-sales process, to strategize and plan for deal success.
- Participate with Account Executives in qualification, discovery, demonstrations, Proof-of-Concept, RFP response, design documentation, technical presentations, and enablement sessions during the sales cycle.
- Develop subject matter expertise on customer needs and requirements, and Twilio’s best-in-class communications technology.
- Lead technical discovery sessions with customers to uncover their needs and challenges, articulating Twilio’s ability to enable their success and solve their challenges.
- Build and present powerful, complex presentations and product demos to showcase the capabilities of Twilio Communications Products.
- Support key strategic Pilot and Proof-of-Concept implementations in our largest, most strategic Enterprise accounts across the APJ region.
Qualifications
Twilio values diverse experiences from all industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, do not let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- Native and business fluency in English & Japanese (speaking and writing) is desired to work with English & Japanese speaking customers.
- At least 3 years in a technical pre-sales role within the CPaaS, SaaS, or Telecom space.
- Solid understanding and experience of the sales cycle and the role of a pre-sales engineer.
- Solid understanding of voice protocols (VoIP), SIP implementations, or messaging APIs.
- Creativity: You will need to be a problem solver, able to collaborate with others to drive success.
- An engaging storyteller: You can gain audience confidence and communicate complex topics to multiple levels of technical and non-technical audiences.
- Ability to ask the right questions to build a deep understanding of a customer's needs and guide them to a technical solution using Twilio Communications products.
- Knowledge of public cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architectures.
- Experience writing code in one or more of the following areas; multiple areas of experience would be advantageous:
- Backend (Java, C#, Node.js, Python, or PHP)
- Web (JS, React)
- Experience with designing and consuming REST APIs.
Desired:
- Hands-on experience with backend development (Java, C#, Node.js, Python, PHP, etc.).
- Familiarity with Mobile development, especially for iOS and Android.
- Previous experience in Telecommunications, SIP, WebRTC, or Contact Centre in a technical role.
- Experience with automation, cloud-native development, and skills with a major cloud platform.
- Experience with sales methodologies.
Location
This role will be remote and based in Japan.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 35% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you are ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role is not what you are looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.