Quick Summary
Who We Are
At Twilio, we are shaping the future of communications while operating remote-first. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers globally to craft personalized customer experiences.
Our dedication to remote-first work, strong culture of connection, and global inclusion ensures that you are part of a vibrant team making a global impact daily. We are continuously revolutionizing how the world interacts, acquiring new skills and experiences that make work truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) technologies to maintain an efficient, fair, and transparent hiring process. Our hiring process is never completely automated; AI is used in conjunction with our recruiting professionals.
See Yourself at Twilio
Join the team as Twilio’s next Principal Presales Engineer.
About the Job
The Twilio Solutions Engineer is both highly technical and a skilled executive relationship builder. They are comfortable showing an engaging communications experience to a CEO or sketching out a flow on a whiteboard with technical decision makers.
This position is needed to deliver the technical win and product fit to our customers across APJ, with a particular focus on Mandarin speaking customers across the region. A Twilio Communications Solutions Engineer is an experienced pre-sales engineer who builds customer trust in Twilio’s Customer Engagement Platform, resulting in customer success at our largest, most strategic accounts. The Solutions Engineer leads the technical pre-sales relationship, proposes technical architectures, demonstrates the product, anticipates concerns, and provides creative solutions to our customers' most complex communications and customer engagement challenges and needs.
Responsibilities
- Work alongside Twilio Strategic and New business Account Executives, other Twilio Solutions Engineers, Professional Services, and Twilio Partners as needed through the pre-sales process, to strategize and plan for deal success.
- Take part alongside Account Executives in qualification, discovery, demonstrations, Proof-of-Concept, RFP response, design documentation, technical presentations, and enablement sessions during the sales cycle.
- Develop subject matter expertise on customer needs and requirements, and Twilio’s best-in-class communications technology.
- Lead technical discovery sessions with our customers to uncover their needs and challenges to articulate Twilio’s ability to enable their success and solve their challenges.
- Build and present powerful and complex presentations and product demos to showcase the capabilities of Twilio Communications Products.
- Support key strategic Pilot and Proof-of-Concept implementations in our largest, most strategic Enterprise accounts across the APJ region.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply.
Required:
- Native and business fluency in English & Japanese (speaking and writing) is desired to work with the English & Japanese speaking customers.
- At least 3 years in a technical pre-sales role in CPaaS, SaaS, or Telecom space.
- Solid understanding and experience of the sales cycle and the role of a pre-sales engineer.
- Solid understanding of voice protocols (VoIP), SIP implementations, or messaging APIs.
- Creativity: you’ll need to be a problem solver, able to collaborate with others to drive success.
- An engaging storyteller: you can gain audience confidence and communicate complex topics to multiple levels of technical and non-technical audience.
- Ability to ask the right questions to build a deep understanding of a customer's needs and guide them to a technical solution using Twilio Communications products.
- Knowledge of public cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architectures.
- Experience writing code in one or more of the following areas (multiple areas of experience would be advantageous):
- Backend (Java, C#, Node.js, Python or PHP)
- Web (JS, React)
- Experience with designing and consuming REST APIs.
Desired:
- Hands-on experience with backend development (Java, C#, Node.js, Python, PHP, etc).
- Familiarity with Mobile development, especially for iOS and Android.
- Previous experience in Telecommunications, SIP, WebRTC, or Contact Centre in a technical role.
- Experience with automation, cloud-native development, and skills with a major cloud platform.
- Experience with sales methodologies.
Location & Travel
This role will be remote, based in Japan.
Approximately 35% travel is anticipated to facilitate in-person connection and relationship building with customers and colleagues.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, and a retirement savings program. Offerings vary by location.
We seek colleagues who embody our values (Twilio Magic) and empower employees to build positive change in their communities by supporting volunteering and donation efforts.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.