Quick Summary
Twilio Presales Engineer, Communications EMEA (Remote, UK)
Who We Are
At Twilio, we are shaping the future of communications globally. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. We operate with a remote-first approach, fostering a strong culture of connection and global inclusion.
We utilize Artificial Intelligence (AI) technologies to maintain an efficient, fair, and transparent hiring process, always in conjunction with our recruiting professionals.
The Opportunity: Presales Engineer
Join the Twilio Communications EMEA team as a Presales Engineer. This role requires a highly technical individual who is also a skilled executive relationship builder. You will be comfortable demonstrating engaging communications experiences to CEOs or detailing technical flows with decision-makers. Your primary goal is to deliver the technical win and ensure product fit for our customers across the EMEA region.
Key Responsibilities
- Strategize and plan for deal success alongside Twilio New Business Account Executives, other Solutions Engineers, Professional Services, and Twilio Partners during the pre-sales process.
- Build successful business partnerships with Twilio Account Executives, focusing on business discovery within prospects and communicating the value of Twilio solutions.
- Participate in qualification, discovery, demonstrations, Proof-of-Concept (PoC), RFP response, design documentation, technical presentations, and enablement sessions throughout the sales cycle.
- Develop subject matter expertise in customer needs, requirements, and Twilio’s best-in-class communications technology.
- Lead technical discovery sessions to uncover customer needs and challenges, articulating Twilio’s ability to enable success.
- Build and present powerful, complex presentations and product demos showcasing Twilio Communications Product capabilities.
- Form a deep understanding of customer businesses to solve identified problems and uncover new areas of opportunity.
- Build trusted advisor relationships at the highest levels of our customers, presenting creative new solutions and architectures that inspire innovation.
- Contribute to the wider Twilio Solutions Engineer community by sharing knowledge, building demo assets, and creating reusable presentations.
Required Qualifications & Experience
- At least 5 years of experience in a technical pre-sales role within the CPaaS, SaaS, or Telecom space.
- Solid understanding and experience with the sales cycle and the role of a pre-sales engineer.
- Solid understanding of voice protocols (VoIP), SIP implementations, or messaging APIs.
- Demonstrated creativity and problem-solving ability, collaborating effectively to drive success.
- Ability to act as an engaging storyteller, gaining audience confidence and communicating complex topics to both technical and non-technical audiences.
- Ability to ask insightful questions to deeply understand customer needs and guide them to a technical solution using Twilio Communications products.
- Knowledge of public cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architectures.
- Experience designing and consuming REST APIs.
- Experience writing code in one or more of the following areas (multiple areas advantageous):
- Backend (Java, C#, Node.js, Python, or PHP)
- Web (JS, React)
Desired Skills
- Hands-on experience with backend development (Java, C#, Node.js, Python, PHP, etc).
- Familiarity with Mobile development, especially for iOS and Android.
- Previous technical experience in Telecommunications, SIP, WebRTC, or Contact Centre environments.
- Experience with automation, cloud-native development, and skills with a major cloud platform.
- Experience with sales methodologies.
Location and Travel
This role is remote and based in the UK.
Approximately 35% travel is anticipated to connect in-person with customers and colleagues.
Benefits and Culture
Working at Twilio offers competitive pay, generous time off, ample parental and wellness leave, healthcare, and a retirement savings program (offerings vary by location).
We seek colleagues who embody Twilio Magic values and empower employees to build positive change in their communities through volunteering and donation support.