Quick Summary
Presales Engineer (Hebrew Speaker) - Communications Sales Team
Twilio is shaping the future of communications, delivering innovative solutions and empowering millions of developers worldwide to craft personalized customer experiences. We operate with a remote-first culture emphasizing connection and global inclusion. We utilize Artificial Intelligence (AI) technologies in conjunction with recruiting professionals to maintain an efficient, fair, and transparent hiring process.
The Role: Presales Engineer
Join Twilio’s Communication Sales Team as a Presales Engineer. This position is critical for enabling customers to build the future of communications, focusing specifically on our strategic segment. Presales Engineers are responsible for delivering the Technical Win and ensuring the best Product Fit for our customers. You will lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns, offer creative solutions, and build customer trust in Twilio’s solutions.
Key Responsibilities:
- Partner with Account Executives to execute pre-sales activities, including opportunity qualification, demonstrations, Proof-of-Concept (POC), RFP responses, design documentation, technical presentations, and enablement sessions.
- Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on utilizing Twilio’s APIs.
- Establish yourself as a trusted advisor by leading technical discovery to understand customer pains and designing, demonstrating, and presenting innovative solutions that solve business challenges.
- Build and present highly interactive, complex, and engaging customer product demonstrations showcasing the capabilities of Twilio’s Communications Products.
- Form strong customer relationships with both technical and nontechnical stakeholders.
- Be hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge and ability to lead others to success.
- Take initiative to identify and solve problems for both the customer and the organization.
- Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations.
Required Qualifications:
- 6+ years of pre-sales experience selling complex, technical products OR 5+ years of professional experience supporting technical products coupled with customer-facing experience (delivery or consulting).
- Fluent Hebrew speaker.
- Excellent communicator and presenter capable of gaining audience confidence.
- An engaging storyteller who can communicate complex topics to multiple levels of audience.
- Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution.
- Previous software development experience or working knowledge in one or more of the following areas:
- Backend (Java, C#, Node.js, Python, PHP)
- Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)
- Experience building with REST APIs
- Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience.
Desired Qualifications:
- Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.
- Previous experience in Telecom, SIP, Contact Center, or Security.
- Experience with sales methodologies.
Location & Travel:
This role is remote AND based in Ireland. Approximately 25% travel is anticipated to facilitate in-person connection with customers and colleagues.
What We Offer:
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, and a retirement savings program. Offerings vary by location. We empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.