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Presales Engineer (French Speaker) - Twilio Communications EMEA
Join the Twilio Communications EMEA team as a Presales Engineer. This role requires both high technical proficiency and skilled executive relationship building. You will be comfortable demonstrating engaging communications experiences to a CEO or sketching out technical flows with decision-makers. You are crucial in securing the technical win and demonstrating product fit for customers across the EMEA region, building trust in Twilio’s Customer Engagement Platform.
Key Responsibilities
- Collaborate with Twilio New Business Account Executives, Solutions Engineers, Professional Services, and Partners to strategize for deal success throughout the pre-sales process.
- Develop strong business partnerships with Account Executives, focusing on effective business discovery and communicating the value proposition of Twilio solutions.
- Actively participate in all phases of the sales cycle, including qualification, discovery, demonstrations, Proof-of-Concept (PoC), RFP response, design documentation, technical presentations, and enablement sessions.
- Become a subject matter expert on customer needs, requirements, and Twilio’s best-in-class communications technology.
- Lead technical discovery sessions to uncover customer challenges and articulate how Twilio enables their success.
- Create and deliver powerful, complex presentations and product demonstrations showcasing Twilio Communications Product capabilities.
- Analyze customer business problems, identify opportunities, and propose creative new solutions and architectures that inspire innovation.
- Build trusted advisor relationships with high-level customer stakeholders.
- Contribute to the wider Twilio Solutions Engineer community by sharing knowledge, building demo assets, and creating reusable presentations.
Required Skills & Experience
- At least 5 years of experience in a technical pre-sales role within the CPaaS, SaaS, or Telecom space.
- Solid understanding and practical experience with the sales cycle and the specific function of a pre-sales engineer.
- Strong knowledge of voice protocols (VoIP), SIP implementations, or messaging APIs.
- Proven creativity and problem-solving abilities, with a capacity for successful collaboration.
- An engaging storyteller capable of communicating complex technical topics effectively to both technical and non-technical audiences at multiple levels.
- Ability to conduct deep discovery to understand customer needs and guide them toward technical solutions using Twilio Communications products.
- Knowledge of public cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architectures.
- Experience writing code in one or more of the following backend languages (Java, C#, Node.js, Python, or PHP) or web technologies (JS, React). Experience in multiple areas is advantageous.
- Experience designing and consuming REST APIs.
- Fluent French speaker.
Desired Qualifications
- Hands-on experience with backend development (Java, C#, Node.js, Python, PHP, etc.).
- Familiarity with Mobile development, specifically for iOS and Android.
- Previous technical experience in Telecommunications, SIP, WebRTC, or Contact Centre environments.
- Experience with automation, cloud-native development, and skills utilizing a major cloud platform.
- Experience with sales methodologies.
Location and Travel
This is a remote role based in the UK.
Approximately 35% travel is anticipated to facilitate in-person connection and relationship building with customers and team members.
Twilio Culture and Benefits
Twilio offers competitive pay, generous time off, ample parental and wellness leave, healthcare, and a retirement savings program (offerings vary by location).
We seek colleagues who embody Twilio Magic—those who solve problems, take initiative, and are always ready to try new things. We empower employees to drive positive change by supporting volunteering and donation efforts in their communities.