Quick Summary
PHP Software Developer (Remote, Poland)
About Tidio
Tidio is a leading customer service platform that integrates AI and human interaction, enabling businesses to scale efficiently while maintaining trust. Our goal is to help entrepreneurs grow by providing helpful and efficient customer service solutions.
Working at Tidio means impacting thousands of companies and millions of users globally. We are committed to becoming the number one AI customer service solution.
- Ranked among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.
- Current rating of 4.7/5 on Shopify and G2.
- Our ML team launched Lyro, one of the world's first AI agents for customer service.
- Our widget is viewed by 350 million unique users monthly (4% of the global population).
- We currently employ over 150 people.
Tech Team Environment
The Tech team is Tidio's largest, comprising over 40 professionals. We prioritize modern technology, utilizing PHP 8.3 and the newest versions of other technologies. We emphasize code quality (PHPStan level 9) and test coverage, working in two-week sprints.
We offer growth opportunities in various technologies (e.g., NodeJS, AWS, Docker, Machine Learning) and facilitate knowledge exchange through guilds and Improvement Fridays (Backend, Frontend, QA).
Role and Responsibilities
As a Software Developer, you will develop and maintain Tidio applications and create new functionalities. You will work within the Escalate value stream, cooperating closely with teams focused on the Tidio HelpDesk product.
Technology Stack: PHP 8, Elasticsearch, Redis, RabbitMQ, and Docker.
Tidio HelpDesk: This unified customer service platform streamlines all customer interactions into a single dashboard, combining ticketing, live chat, and multichannel support (email, chat, Messenger, WhatsApp, Facebook, Instagram).
Ideal Candidate Profile
- At least 2–3 years of experience working as a Software Developer.
- Expertise in PHP (preferably PHP 8/8.3, demonstrating knowledge of the newest features).
- Knowledge of different types of software architecture.
- Solid knowledge of MySQL.
- Expertise in a PHP framework (e.g., Laravel or Symfony).
- Ability to use SOLID principles and implement good practices.
- Experience creating tests alongside new and existing code.
- Experience with Docker.
Compensation and Benefits
Location: Poland (remotely)
Contract Options & Salary:
- B2B: 12,000 – 18,000 PLN
- UoP (Gross): 9,900 – 14,900 PLN
Benefits Include:
- Remote work model with flexible hours.
- Option to work from offices in Szczecin/Warsaw or access coworking spaces.
- 26 guaranteed days off annually.
- Great development opportunities (company-supported courses and conferences).
- Individual work tools (e.g., MacBook Pro, Dell screen, JBL headphones—tailored to needs).
- Sport & wellness benefit.
- Private medical care.
- Mental well-being program (individual therapy sessions and resources).
- Free access to a popular e-book/audiobook service.
- Regular social events (offsites, team events).
- Budget for 1:1 English language classes.
Recruitment Process
- Video call with a recruiter.
- Task assignment.
- Tech interview with 2 Senior Developers.
- Final interview with Hiring Manager and Product Manager.
- Offer.