Network Operations Engineer - VoIP/ 6 hours ago
Quick Summary
Network Operations Engineer - VoIP
Velocity, a Managed Solutions Company, is seeking a skilled VoIP Engineer to join our Network Operations team. We require a strong background in both analog voice and Voice-over-IP (VoIP) technologies. This role is crucial for implementing and operating Velocity’s telephony and VoIP services, ensuring a superior customer experience across our diverse, vendor-agnostic national platforms.
The successful candidate will quickly master existing environments using documentation and independent discovery. This position is an individual contributor role.
Principal Duties and Responsibilities:
- Serve as the primary escalation contact for the Voice Network Operations Center (VNOC).
- Operate and maintain Asterisk PBX systems, call management systems, and Interactive Voice Response (IVR) systems across various geographic regions.
- Apply expertise in VoIP technologies, focusing on delivering carrier services to hospitality and retail sectors.
- Design solutions for hospitality and enterprise customers, adhering to industry best practices.
- Act as the technical lead for projects requiring VoIP expertise.
- Coordinate the installation, configuration, and testing of VoIP components.
- Develop and maintain comprehensive documentation for VoIP implementation and management.
- Collaborate with the engineering function to align designs with current and future customer requirements, network platforms, and security compliance standards.
- Engage and manage external vendors to enhance team capabilities.
- Other duties and responsibilities, as assigned.
- Participate in an on-call rotation and provide off-hours support as needed.
- This role may require up to 20% travel.
Knowledge, Skills and Abilities Required:
- 2+ years of experience implementing, troubleshooting, and maintaining VoIP systems.
- Demonstrated knowledge of telephone networks, including POTS and VoIP.
- Proficiency with telephony standards and protocols: H.323, MGCP, ISDN, SIP, RTP.
- Expertise in IP networks and troubleshooting, including VoIP, NAT Traversal, and STUN.
- Knowledge of programming and scripting (BASH / Python / JavaScript / PHP).
- Experience working in Linux-based open-source environments and platforms.
- Strong technical, leadership, and communication skills.
- Ability to lead complex projects within a cross-functional team environment.
- Ability to articulate technical ideas to both technical and non-technical audiences.
- Physical ability to independently lift and carry 35 lbs.
- Ability to hear ordinary conversations and phone communications.
Qualifications, Experience and Education:
- Required: Bachelor’s degree in technology or equivalent experience (5 years).
- Required: Experience with Asterisk-based PBX installations.
- Preferred: Experience in hospitality or service provider networks.
- Preferred: Industry relevant training and certifications (e.g., CCNA, CCNP, dCAA, dCAP).
Why you’ll love working at Velocity
We are an energetic team driven by company pride and a desire to succeed. We foster a collaborative environment focused on strengthening relationships with our customers and team members. As a growing technology solutions and services company, every team member has the opportunity to make a significant impact, providing the best technology and customer experiences in the business.
Diversity and Inclusion
Velocity is committed to diversity and inclusion, fostering a work environment where all team members can bring their authentic selves to work and have equal opportunities to thrive. We value collaboration and draw inspiration from diverse perspectives and experiences, strengthening our connections with our team members, customers, and communities.
Our Values – Collaborative and Strong at the Core
- Customer-obsessed
- One team
- Do the right thing
- Let’s go!
Our Benefits
- Medical, Dental, Vision
- PTO & Paid Holidays
- Paid Parental Leave
- 401K – with Employer Match
- Company provided Life Insurance, Short/Long-Term Disability
- Supplemental Benefits Available
About Velocity MSC
Since 2005, Velocity has provided customized voice and data network solutions and support services, enhancing communication for multi-location enterprises. We serve thousands of Fortune 500 companies across various industries. Velocity operates with over 500 employees, 13 redundant data centers, 450 carrier agreements, and 5,500 certified technicians throughout the U.S. Velocity is an equal opportunity employer and an active participant with E-Verify. To learn more, please visit https://velocitymsc.com/careers/.