Junior Linux System Administrator - 2nd Level Hosting Support/ 2 days ago
Quick Summary
Your Responsibilities
As a Junior Linux System Administrator in 2nd Level Support, you will take over tickets pre-sorted by 1st Level. Your core tasks include isolating web stack errors, debugging mail problems, and correcting system-level configurations. You will also contribute to knowledge sharing by creating runbooks for recurring issues.
What You'll Do
- Process L2 tickets, focusing on isolating web stack errors, debugging mail deliverability, resolving configuration issues in hosting environments, and performing system-level backup/restore operations.
- Analyze and resolve technical errors, identifying root causes, implementing controlled solutions, and documenting steps for seamless handover to colleagues.
- Execute standard changes, including system restorations, configuration adjustments, and monitoring follow-ups within managed operations.
- Prepare complex cases for escalation to specialists, providing detailed logs, test results, and clear problem definitions.
- Contribute to support development by transforming recurring error patterns into comprehensive runbooks and checklists.
Your Profile
What You Should Bring
- Linux System Operations: Proficiency with the shell, understanding of services and logs, and the ability to make controlled configuration changes.
- Web and Mail Stack Experience: Familiarity with web servers (e.g., NGINX, Apache), PHP runtimes (e.g., PHP-FPM), databases (e.g., MySQL, MariaDB), and common mail server setups.
- Hosting Fundamentals: Knowledge of DNS, SSL/TLS, domain management, typical access and recovery methods (e.g., rescue, console, IPMI), and an understanding of shared hosting, VPS, and dedicated server differences.
- Structured Error Analysis: A systematic approach to problem-solving and thorough documentation of actions taken.
- Communication Skills: Good German and technical English, with clear and professional communication towards customers and team members. A proactive attitude to ask questions when unsure.
Bonus Skills
- Experience with Hosting Panels (e.g., Plesk)
- Virtualization knowledge (e.g., KVM, Proxmox)
- Monitoring tools experience (e.g., checkmk, Grafana)
- Ansible/Shell Scripting abilities
- Basic Windows/AD knowledge
Why Join Us?
What We Offer
- 100% Remote Work: Enjoy full remote flexibility with your choice of hardware. Linux setups are highly encouraged.
- Home office subsidy.
- 30 vacation days.
- Professional Development: Opportunities for growth in system administration, networking, or development, tailored to your career path.
- A close-knit team where individual contributions are recognized.
Application Process
Submit your application by answering a few questions. This is followed by a 30-minute introductory video call, then a 90-minute video interview with work samples, leading to a final decision.
About Us
dataforest has been a leader in the hosting and infrastructure industry since 2009, originally known as PHP-Friends. What began as a side venture for internal customer projects has grown into a company with multiple brands, proprietary platforms, its own network, dedicated hardware across various data centers, and a customer base exceeding 22,000.
Under the dataforest GmbH umbrella, dataforest, PHP-Friends, Avoro, and dataforest cloud operate collaboratively. Our comprehensive technical offerings include web hosting, virtual and dedicated servers, Managed Services, cloud infrastructure, storage, colocation, network services, IP transit, DDoS protection, domain and DNS automation, and bespoke infrastructure projects. We proudly launched our own cloud platform in early 2026.
We operate as a fully remote team, fostering direct communication and a culture where individual responsibility is highly valued. Our work spans a broad spectrum, with close integration across support, development, networking, process management, and commercial functions.
While our team is small, the scope of our projects is significant.