Quick Summary
Desk Manager is seeking an on-site Development Intern in Mogi das Cruzes, Brazil, to support API integration development and maintenance for their ESM platform. Candidates must be pursuing a degree in Computer Science or related fields, possess solid programming logic, knowledge of a backend language (Python, Java, Node.js, C#, or PHP), API concepts (REST/SOAP, JSON/XML), basic SQL, and Git. This 30h/week internship offers a R$ 1,500.00 stipend and various benefits.
Desk Manager is a leading Enterprise Service Management (ESM) platform, simplifying operations and management for over 10 years. We proudly serve more than 700 active clients across diverse business sectors with our comprehensive suite of 12 multifunctional applications.
Our platform features include:
- Call Application: Centralizes service organization and interaction.
- Project Management: Streamlines activity management.
- CMDB (ITIL-aligned): Manages configuration items.
- Expense Management: Handles extra expenses and reimbursements.
- Customer Satisfaction: Analyzes client experience.
- Gamification: Boosts user engagement with playful elements.
- Knowledge Base: Facilitates building and sharing databases.
- Conversation: Optimizes customer service via WhatsApp or Telegram.
- Automated Chat: Enhances self-service, including WhatsApp integration.
- SLA Monitoring: Tracks deadlines and response times.
- Time Clock: Manages work hours.
- Dashboard: Centralizes general platform settings.
- Company Management: Oversees client and user registrations.
At Desk Manager, we integrate innovation into daily routines, providing superior solutions to simplify your governance and enhance business efficiency.
Main Internship Objective:
Support the Development team in creating and maintaining integrations between the Desk Manager platform and other systems via APIs. This role ensures efficient and seamless data communication across various software used by our clients.
Requirements:
1. Hard Skills (Minimum Technical Knowledge):
- Programming Logic: Solid understanding of fundamentals, control structures, and algorithms.
- Programming Language: Knowledge of a backend language used by Desk Manager (e.g., Python, Java, Node.js/JavaScript, C#, or PHP).
- API Concepts: Understanding of REST and/or SOAP APIs, including endpoints, HTTP methods (GET, POST, PUT, DELETE), and data formats (JSON/XML).
- Databases: Ability to write basic SQL queries and comprehend data models.
- Version Control: Familiarity with Git and platforms like GitHub or GitLab (commit, push, pull, branch).
2. Soft Skills (Essential Behavioral Abilities):
- Abstract Reasoning: Ability to visualize how different systems logically fit and communicate.
- Attention to Detail & Precision: Crucial for coding and API documentation, where minor errors can disrupt integrations.
- Clear Technical Communication: Skill in concisely describing technical problems and solutions to the team and, occasionally, to support.
- Curiosity & Autonomy: Eagerness to explore and learn new APIs and integration technologies independently.
- Bug Resolution (Debugging): Patience and methodical approach to investigate and correct failures in existing integrations.
3. Related Higher Education or Technical Courses:
- Computer Science
- Software Engineering
- Information Systems
- Systems Analysis and Development (Technologist)
- Engineering (with a strong emphasis on programming and software development)
Other Important Elements:
- Interest: Focus on B2B (Business-to-Business) solutions and software interconnectivity. Enjoy working on the "backend" of the product.
- Profile: Values documentation, organized code, and thrives on challenges related to compatibility between different technologies.
- Work Environment: Adaptability to agile development cycles (Scrum or Kanban), where tasks are divided into sprints.
- Differentiator: Personal projects (on GitHub) involving third-party API manipulation (e.g., integrating with social media platforms, payment services, etc.).
Other Information:
Contract Type:
- Internship
Work Schedule:
- Monday to Friday, 9:00 AM to 3:00 PM OR 10:00 AM to 4:00 PM
Stipend:
- R$ 1,500.00
Benefits:
- Meal Voucher (VR): R$ 40.00/day
- Transportation Voucher (VT): If the employee opts
- Food Voucher (VA): R$ 300/month
- Health Aid: R$ 50 on the benefits card
- OKR Bonus for teams that meet targets
- Annual bonus for company-wide met goals
- Individual development plan
- 100% On-site model (our office is in Vila Hélio, Mogi das Cruzes)
- Flexible hours (30h/week)
- Monthly home office allowance
- Maternity/Paternity Leave (Maternity: 6 months leave + 90 days 100% home office after return)
- Birthday day off
- Marriage leave (7 days)
- Bereavement leave (Ascendants, descendants, and siblings - 10 days)
- Pet bereavement leave (2 days)
- Health Insurance
- WellHub (Gympass)
- Avus App (Discounts on consultations, exams, and medications)