IT Systems Engineer - Remote

Join Mayo Clinic, top-ranked in numerous specialties by U.S. News & World Report. We prioritize patient needs while investing in our employees through competitive compensation and comprehensive benefit plans, ensuring support for you and your family now and in the future. Build a long, successful career with continuous education and advancement opportunities.

Benefits Highlights

• Medical: Multiple plan options available.
• Dental: Delta Dental coverage or flexible reimbursement account.
• Vision: Affordable plan utilizing a national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package designed to secure your future.

Responsibilities

The IT Systems Engineer is responsible for maintaining and supporting moderately complex systems software and hardware computer systems across multiple Mayo Clinic sites, operating under general supervision and guidance.

• Actively monitor and respond to technical hardware and software problems using specialized testing tools and techniques.
• Assist in managing overall system capacity.
• Interface with vendor support services or external support teams to ensure proper escalation during system outages or periods of degraded performance.
• Contribute to the design, development, implementation, and maintenance of custom system software.
• Install and maintain purchased systems software, plus configure and support hardware systems across Mayo Clinic.
• Produce and maintain essential documentation, including system requirements, designs, resource inventories, and plans, as requested by leadership.
• Develop and maintain effective relationships with I.T. technical staff and management across all Mayo sites while supporting multiple simultaneous projects.

Visa/Sponsorship Note: This vacancy is not eligible for sponsorship. Mayo Clinic will not sponsor or transfer visas for this position and DOES NOT participate in the F-1 STEM OPT extension program.

Qualifications

Candidates must meet one of the following minimum requirements:

• A Bachelor’s degree combined with training/experience in IT technology; OR
• An Associate degree plus 3 years of demonstrated technical experience; OR
• A high school diploma and 5 years of demonstrated IT technical experience within a large, complex organization (like Mayo).

Required Skills & Experience

• Proficient verbal and written communication skills using English.
• Knowledge of system design principles, software development methodologies, and project management methodologies.
• Experience in system hardware design, ordering, configuration, testing, and implementation for large projects.
• Some computer programming and/or system support experience.

Preferred Qualifications

• Experience working in healthcare technology.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field; Master’s degree in a relevant technical discipline is helpful.
• Relevant IT certifications (e.g., MCSE, CCNA).
• Exposure to managing both custom developed and vendor-supplied applications.
• Advanced knowledge of multiple operating systems, including configuration, internals, and maintenance processes.
• Working knowledge of the following technologies:
  • Client/Server application architecture.
  • Clustering, VB, and scripting tools.
  • Databases: MS SQL Server, Oracle, My SQL, DB2, or Sybase.
  • Web Architecture: HTML, JavaScript, Active Server Pages (ASP), PHP.
  • Network topologies and protocols (e.g., IEEE 802.3, 802.11a/b/g, 802.1x, TCP/IP).
  • Storage environments: SAN, NAS, and virtualized storage.

Logistics & Compensation

• Exemption Status: Exempt
• Compensation Detail: $86,632 - $121,347 / year
• Benefits Eligible: Yes
• Schedule: Full Time (80 Hours/Pay Period)
• Schedule Details: Monday - Friday, 8am – 5pm.
• Weekend Schedule: Occasional weekends and evening coverage required. Participation in 24 x 7 on-call rotation is mandatory.
• International Assignment: No

Site Information & Equal Opportunity

Mayo Clinic locations include major campuses in Phoenix/Scottsdale, Arizona; Jacksonville, Florida; and Rochester, Minnesota, alongside Mayo Clinic Health System campuses and international locations. Each location offers a unique environment for professional and personal growth.

All qualified applicants receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status, or disability status. Mayo Clinic participates in E-Verify.