Quick Summary
NMI is seeking a Bilingual Spanish/English Integration Analyst to deliver exceptional technical support to customers integrating NMI's software products. In this role, you will assist developers in both English and Spanish, ensuring successful integration of NMI's payment solutions. NMI provides various APIs and SDKs that connect customer point of sale (POS), mobile POS (mPOS), and e-commerce solutions with major banks, acquirers, and processors. The Integration team serves as the primary contact for new customer developers, guiding them through the integration process until launch.
About NMI
NMI stands as a global leader in payment technologies, empowering software and sales professionals to offer payment innovations without needing in-house payment expertise. We champion choice for our partners, moving beyond a one-size-fits-all approach to payments. You've likely interacted with NMI recently without realizing it, as we are the platform driving success for innovative technology from SMBs, entrepreneurs, and fintech startups. We are creative problem-solvers, helping visionaries overcome challenges and explore new possibilities. Our mission is to expand payment options, methods, and locations. We free ISOs, Fintech Innovators, and Technologists to focus on their core strengths, providing access to the latest payment technology now and in the future, unburdened by restrictive solutions.
How We Work - Our Core Values
Be a Good Person, It's Simple.
We treat everyone with fairness and respect, leading with kindness, humility, and integrity. We prioritize understanding each other and our customers, serving with care because customers are our constant focus, not just transactions.
Align, Trust & Go.
We engage in open debate, listen attentively, and challenge thoughtfully. Once decisions are made, we move forward collectively, holding ourselves accountable to commitments and prioritizing customer needs. This alignment builds momentum.
Raise the Bar.
We believe good enough is not sufficient. We maintain curiosity, measure everything, are honest about progress, and continuously push for creative solutions. We drive change repeatedly, always striving to improve. Our customers experience the benefits when we raise the bar.
What will I be doing?
Key Responsibilities:
- Provide integration support to English and Spanish-speaking customers, facilitating the successful integration of NMI's payment solutions.
- Collaborate with customers to ensure desired functionality is achieved, verifying software performance and workflow.
- Maintain personal implementations of NMI products to ensure a comprehensive understanding of solutions, implementation methods, and SDK functionality, especially with new features.
- Develop and update internal and external documentation for NMI products, contributing to a valuable knowledge library for users.
- Act as a primary contact for NMI colleagues regarding technical integration queries.
- Contribute to various projects as needed.
Do I have what it takes?
Essential Skills & Experience:
- Customer-centric approach with excellent customer service skills.
- Professional fluency in both Spanish and English, including clear and confident technical communication (written and spoken).
- Proven ability to prioritize workload and identify high-priority tasks.
- Skill in providing technical explanations to customers with diverse technical backgrounds, adapting communication style effectively.
- Experience coding in Objective-C (or a willingness to learn).
- Experience coding in at least one of the following languages:
- C#
- C++
- Java
- Solid understanding of both Windows and Linux operating systems.
- Basic understanding of networking to support network-related customer issues.
- Strong problem-solving skills.
- Innovative and proactive thinking, demonstrating initiative.
- Passion for excellent written and verbal communication.
- Positive, "can-do" attitude.
- Proactive approach to tasks.
Preferred Skills & Experience:
- Experience with Web technologies including CSS, HTML, PHP.
- Experience with Windows Server and/or Windows CE.
- Proficiency in using a customer ticketing system.
- Background in the payments industry.
- Knowledge of development frameworks.
In addition to an exciting daily environment, you will also receive the following benefits:
- A remote-first culture!
- Competitive salary of $55,000 - $65,000, based on experience.
- Opportunities for personal growth and career advancement.
- Flexible PTO & dedicated sick time.
- Health, Dental, and Vision Insurance.
- Life, ADD, Short-term, and Long-term Disability insurance.
- 401k matching up to 4% after two months of service.
- Flexible Spending Account.
- Paid Parental Leave.
- Company volunteer days.
- Employee referral program.
- Bonusly colleague recognition.
Equal Opportunity
NMI is dedicated to providing equal employment opportunity for all individuals, irrespective of race, color, religion, sex, age, marital status, national origin, sexual orientation or sexual identity, genetic information, citizen status (excluding those without legal right to work in the United States), disability, military service, service member, veteran status, or any other legally protected characteristic.
Please note that all employment offers are contingent upon satisfactory background and financial checks.
Attention job applicants: In compliance with data protection regulations, any personal information submitted with your application may be collected and used by NMI for recruitment and employment-related activities. By applying, you acknowledge and explicitly consent to the processing of your personal information as outlined in our privacy policy. For more details on data processing, please review our privacy policy here: https://www.nmi.com/legal/privacy-policy/