GCS Business Analyst

Overview

Konica Minolta is seeking a GCS Business Analyst to join our team. This exciting opportunity involves managing projects and tasks related to business process development and procedures. The role requires creating and utilizing key business metrics, providing recommendations for improvements, and collaborating with management to establish reporting and key performance indicators. You will develop internal and external reports and dashboards, leveraging your knowledge of systems, database management, programming tools, and other platforms to optimize Konica Minolta's business functions. This position provides critical business insights based on a deep understanding of workflows and desired business outcomes.

The Business Analyst will utilize data analytics to assess processes, determine requirements, and deliver data-driven recommendations and reports to executives and stakeholders.

Responsibilities

• Follow prescribed processes and procedures, including system and tool utilization, while providing insights for continuous business process improvements.
• Conduct business needs assessments, research, and analysis, and prepare comprehensive business cases.
• Serve as a key point of contact and lead for advanced projects, providing project and progress reviews to business unit owners.
• Develop documentation for business process flows; assess and document existing procedures, and create new ones.
• Review and develop metrics and reporting tools to measure the effectiveness and efficiencies of processes and/or systems.
• Evaluate requirements for potential new projects and business opportunities, collecting and organizing data for project deliverables.
• Support system development and testing by providing clear requirements.
• Validate the functionality, quality, and completion of project deliverables.
• Implement management-approved solutions, providing plans, schedules, and written reports for review.
• Demonstrate a high aptitude for learning new concepts and skills.
• Actively participate in learning opportunities and complete assigned curriculum in a timely manner, applying knowledge to continuously improve the customer experience.
• Complete advanced projects and complex tasks as assigned by management.

Qualifications

• High school diploma or equivalent required; Bachelor's degree (BS/BA) in a related field strongly preferred.
• Microsoft technology certifications are highly desirable and demonstrate a commitment to professional development.
• Familiarity with financial systems and P&L accounting is a plus, enabling strategic decision-making and budget management.
• Solid foundation in web technologies such as PHP or ASP, with a passion for building and maintaining dynamic digital solutions.
• Minimum of 5 years in project coordination, business development, data analysis, or a related field, showcasing a proven track record of driving results.
• Exceptional verbal and written communication abilities, with a talent for translating complex ideas into clear, actionable insights.
• Skilled in analyzing workflows to identify inefficiencies and implement effective solutions that enhance productivity.
• Ability to evaluate tools and options to streamline operations and optimize performance.
• Understanding of applications and platforms commonly used in call center environments, contributing to seamless support and operations.
• Strong interpersonal and customer service skills, fostering positive relationships and ensuring client satisfaction.
• Excellent organizational skills with the ability to prioritize tasks and meet deadlines in a dynamic, fast-paced setting.
• Advanced troubleshooting capabilities and a proactive approach to resolving challenges independently.
• Experience mentoring and supporting junior team members, promoting growth and collaboration.

Technical Proficiency

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Advanced Excel skills, including pivot tables and complex formulas.
• Strong command of Python, especially with NumPy and Pandas for data cleaning, transformation, and analysis.
• Comfortable working in Jupyter Notebooks and using SQL and Microsoft Access for data management.
• Meticulous and thorough, ensuring accuracy and quality in all aspects of work.
• Thrives in fast-paced environments and embraces change with agility.

Occasional travel may be required.

About Us

This posting reflects an existing vacancy that we are actively recruiting for.

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Salary Disclaimer

Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job‑related knowledge, geographic location, and specific business needs.

AI Disclosure

Konica Minolta Business Solutions (Canada) Ltd., or its authorized third-party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, Applications are reviewed by our recruitment team, who always make the final hiring decision.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.