GCS Business Analyst

Overview:

Konica Minolta currently has an exciting opportunity for a GCS Business Analyst! Manages projects and tasks related to the development of business processes and procedures. Creates and utilizes key business metrics and provides recommendations for improvements. Works with management to create reporting and key business metrics. Develops internal and external reports and dashboards. Utilizes knowledge of systems, database management, programming tools, and other platforms to optimize Konica Minolta business functions. Provides business insights based on understanding of workflows and desired business outcomes.

The Business Analyst uses data analytics to assess processes, determine requirements, and deliver data-driven recommendations and reports to executives and stakeholders.

Responsibilities:

• Follows prescribed processes and procedures, including systems and tool utilization – provides insight for continuous business process improvements.
• Conducts business needs assessment, research, and analysis and provides business cases.
• Serves as a key point of contact/lead for advanced projects, provides project and progress reviews to business unit owners.
• Develops documentation of business process flows; assesses and documents existing and creates new business procedures.
• Reviews and develops metrics and reporting tools that could be used to measure the effectiveness and efficiencies of processes and/or systems.
• Evaluates requirements for potential new projects and business opportunities, collects and organizes data required for project deliverables.
• Supports system development and testing by providing clear requirements.
• Validates functionality, quality, and completion of project deliverables.
• Implements management-approved solutions, providing plans, schedules, and written reports for review.
• Demonstrates a high aptitude for learning new concepts and skills.
• Actively participates in learning opportunities and completes assigned curriculum in a timely manner: applies knowledge to continuously improve the customer experience.
• Completes advanced projects and complex tasks as assigned by management.

Qualifications:

• High school or equivalent, BS or BA preferred.
• Microsoft technology certifications preferred.
• Understands financial systems and P&L accounting preferred.
• Strong background in web technologies like PHP or ASP preferred.
• 5 years of experience in project coordination and business development, data analysis, or other related fields.
• Excellent verbal and written communication skills.
• Ability to analyze processes and procedures looking for opportunities and gaps.
• Ability to identify and clearly articulate options and/or tools available to streamline workflow.
• Knowledge of systems and applications used to support a call center environment.
• Good customer service and interpersonal skills.
• Excellent time management skills.
• Excellent troubleshooting skills.
• Provides guidance and support to junior team members.
• Ability to problem-solve with minimal assistance.
• Computer skills - Microsoft Office, Word, Excel, PowerPoint.
• Detail-oriented.
• Ability to work in a fast-paced environment.
• Occasional travel may be required.

About Us:

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

EOE Statement:

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer. Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.