Quick Summary
Engineering Quality Assurance Manager (Software) – Remote
Intertek, a leading provider of quality and safety solutions, is actively seeking an Engineering Quality Assurance Manager to join our People Assurance team in a Remote role. This is a fantastic opportunity to grow a versatile career in Software Quality Assurance.
Intertek's People Assurance teams empower workforces to identify and close operational gaps and mitigate risk. Intertek Alchemy provides frontline worker training solutions. Intertek Catalyst inspires and engages workforces with custom-branded asset protection communication programs. Intertek Wisetail offers a custom-branded training and communication platform with a complete learning management system. Intertek is continually innovating to reduce risk for consumers, brands, and organizations worldwide, going beyond Testing, Inspection, and Certification to provide Total Quality Assurance. Our Purpose: Bringing quality, safety, and sustainability to life.
What are we looking for?
The Engineering Quality Assurance Manager directs the Quality Assurance function across multiple products and/or teams. This role involves leading QA teams through the full lifecycle of work, from concept to post-production support and maintenance of desktop and web applications.
Salary & Benefits Information
Individual compensation packages are based on factors unique to each candidate, including skill set, experience, and qualifications.
In addition to competitive compensation, Intertek offers benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation/sick time (PTO), tuition reimbursement, and more.
What you’ll do:
- Lead and develop teams of QA Analysts and QA Automation Engineers supporting multiple products. Recruit, coach, mentor, and retain team members, managing performance as needed.
- Establish and maintain QA standards, best practices, and processes that promote quality throughout the software development lifecycle. Ensure consistent adoption of Agile, Scrum, SAFe, and related team ceremonies.
- Partner with Product Management, Engineering, Architects, and other stakeholders to embed quality into product development, align priorities with business objectives, and ensure solutions address customer and user needs.
- Foster high-performing, collaborative teams by removing impediments, supporting self-organization, promoting transparency, and creating an environment of trust and continuous improvement.
- Drive quality initiatives and operational excellence by championing built-in quality, Communities of Practice, process improvements, and regular reviews of team deliverables.
- Contribute to product and technical roadmaps, headcount and budget planning, and quarterly performance evaluations. Balance team workloads and resources across product areas.
- Build strong relationships with internal stakeholders, consultants, and external partners while maintaining a customer-centric approach to quality and delivery.
- Define and track meaningful quality and productivity metrics, assess and communicate risks, and challenge existing processes to improve outcomes.
- Support software deployments by participating in release decisions, leading root cause analyses, and implementing improvements to strengthen future releases.
- Lead team, departmental, and customer-facing meetings, and represent the QA organization in company-wide communications.
- Perform other duties as assigned.
Minimum Requirements & Qualifications:
- Bachelor's degree or equivalent professional experience.
- 6+ years of Quality Assurance experience.
- 2+ years of experience leading teams.
- Demonstrated leadership skills, business acumen, and the ability to build and lead cross-functional teams.
- Working knowledge of technologies used by supported teams, including:
- Front-end: JavaScript, React, HTML5, CSS
- Back-end: Linux, Apache, PHP, Node.js, Rustici, REST APIs, AWS Lambda, Amazon S3, SCIM, and SSO
- Relational databases and web services (REST preferred)
- Experience with source control and work management tools such as GitHub and Jira.
- Strong understanding of Agile, Scrum, and SAFe frameworks and a commitment to reinforcing best practices.
- Experience coaching and mentoring QA Analysts and QA Automation Engineers.
- Excellent communication, interpersonal, and organizational skills, with the ability to manage multiple priorities and deadlines in a fast-paced environment.
This is a remote position; however, applicants must reside in and be able to legally work in the United States.
Preferred Requirements & Qualifications:
- Experience leading teams through growth, organizational change, product strategy shifts, process implementation, disciplinary actions, and onboarding initiatives.
- Knowledge of data privacy and compliance standards, including PCI, PII, PHI, HIPAA, GDPR, and ADA.
- Experience with Learning Management Systems (LMS).
- Familiarity with QA automation tools and frameworks such as TestRail, PractiTest, Java, JavaScript, and Codeception.
- Exposure to CI/CD pipelines, containerization technologies (Docker and Kubernetes), and cloud platforms including AWS, Azure, or GCP.
Intertek: Total Quality. Assured.
Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. We work to exceed our customers’ expectations, while engaging with our employees to be 10X in their performance and professional growth.
Intertek is a drug-free workplace. As a condition of employment, certain positions may be required to pass a pre-employment drug test based on the type of work that will be performed.
We Value Diversity
Intertek’s network of phenomenal people are our greatest assets, and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
For individuals with disabilities who would like to request accommodation, or who need assistance applying, please email [email protected] or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.
Intertek’s People Assurance team provides a range of workforce-focused solutions that empower our clients’ employees to identify and close operational gaps and mitigate risk by assuring smart actions across organizations. Our services give clients the tools they need to build, maintain, and protect their brands, supporting them in the continuous evolution of their workforce to maximize employee potential. Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification (ATIC) solutions for our customers' operations and supply chains. Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service with a purpose of bringing quality, safety, and sustainability to life.