Developer Support Analyst - Real Estate Technology

At FBS, we are a leading force in MLS software, ranking among the top three vendors globally and experiencing rapid growth. Our success is driven by our innovative software products. We offer competitive pay, robust healthcare benefits, and a professional yet casual, resource-rich working environment (available both locally and remotely). FBS is 100% employee owned, meaning every employee-owner earns company stock in addition to salary, directly contributing to and benefiting from the company's growth.

We are seeking a skilled Developer Support Analyst to join our Quality Engineering team. This hybrid engineering and support role focuses on the cutting edge of the real estate industry's transition from legacy architecture to modern, API-powered products. You will ensure our API solutions are effective and simple to use while supporting our legacy data feeds (RETS) during this transitionary period.

Key Responsibilities:

• Troubleshoot and resolve developer inquiries regarding API authentication and integration via email or phone.
• Escalate complex problems to internal teams when software or data configuration changes are required.
• Serve as the primary point of contact for MLS clients regarding API configuration and technical questions.
• Act as the primary contact for MLS clients utilizing our RETS legacy product.
• Engage with product and development teams to provide crucial product feedback and influence the future roadmap of our APIs.
• Translate complex technical challenges and solutions into clear communication for non-technical clients.
• Submit detailed bug tickets for the development team, manage customer updates, and ensure issues reach resolution.
• Identify recurring questions and concerns to create effective, user-facing documentation.
• Maintain and update internal documentation and technical process outlines.

Required Skills & Experience:

• Superb verbal and written communication skills.
• Excellent organizational skills and ability to maintain focus with minimal supervision.
• Proven experience working with RESTful APIs.
• Associates Degree or equivalent professional technical experience.
• Ability to work core hours of 9:00am to 5:00pm Central Time.

Ideal Qualifications:

• Familiarity with a scripting language (such as PHP or Ruby).
• Proficiency in reading log files, utilizing data visualization tools, and browser developer tools.
• A comprehensive understanding of the real estate transaction and data lifecycle (e.g., as a realtor, broker, or long-time industry professional) combined with 1+ years of technical support or API integration experience in any industry.

Compensation:

Salary Range: $50,000–65,000 per year (based on 2,080 hours).

Join FBS and experience the innovation and energy of a growing tech company without the volatility of a start-up. As an owner, your creativity, knowledge, and expertise will be appreciated and rewarded.