Quick Summary
About Algolia: AI Search Innovation
Algolia stands as a pioneer and market leader in AI Search technology, empowering over 17,000 businesses to deliver blazing-fast, predictive search and browse experiences at internet scale. Our platform processes more than 30 billion search requests weekly, surpassing the combined volume of major search engines like Microsoft Bing, Yahoo, Baidu, Yandex, and DuckDuckGo.
In 2021, Algolia secured $150 million in Series D funding, elevating our valuation to $2.25 billion. This robust financial foundation fuels continuous investment in our market-leading platform, serving esteemed customers such as Under Armour, PetSmart, Stripe, Gymshark, and Walgreens.
Customer Success Engineer Role
As a Customer Success Engineer at Algolia, you will be instrumental in ensuring our customers successfully adopt, implement, and scale our advanced search and discovery platform. You will collaborate closely with clients to provide high-quality technical onboarding, expert solution design, best-practice guidance, and hands-on implementation support.
This position is ideal for individuals who are deeply curious, thrive on solving complex technical challenges, and are eager to learn and apply new technologies, including modern development patterns, cloud infrastructure, and emerging AI capabilities. You will navigate diverse customer architectures and use cases, guiding teams to design performant, scalable solutions while championing technical excellence.
You will also contribute to our Professional and Expert Foundation offerings, serving as a technical owner for assigned accounts. Your focus will be on ensuring seamless delivery through clear communication, rigorous documentation, and thoughtful stakeholder alignment.
Success in this role requires a proactive, reliable, and collaborative approach, balancing customer-facing delivery with internal best practices such as accurate time tracking, comprehensive documentation, and continuous knowledge sharing.
If you are passionate about shaping positive customer outcomes, exploring new tools and technologies, and joining a team that values craftsmanship, curiosity, and continuous learning, we encourage you to apply.
YOUR ROLE WILL CONSIST OF
- Act as a technical consultant for a diverse range of customers, delivering tailored ad-hoc services.
- Scope, shape, and present technical workshops to drive Algolia's platform adoption.
- Advise Algolia's customers on optimal technical and industry best practices for search implementation and optimization.
- Collaborate closely with your account's Customer Success Manager to ensure long-term customer health through world-class support.
- Work cross-organizationally, escalating issues as needed for solution confirmation or alternative options.
- Partner with Product and Engineering Teams to develop subject matter expertise and serve as a product expert for your customers.
- Develop, maintain, and present comprehensive case status reports to customers during regularly scheduled meetings.
- Proactively identify and resolve technical risks and bottlenecks with customers.
- Provide expert guidance on optimizing the use of their environment.
YOU MIGHT BE A FIT IF YOU HAVE
- Functional knowledge of at least one programming language, such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, or Python.
- Experience with REST API, database management, and web development technologies.
- Proven experience delivering technical workshops (training, knowledge transfer, implementation, code review).
- A strong desire to help people solve problems, coupled with the ability to explain complex technical concepts to diverse audiences.
- Proficiency in communicating complex technical issues to both technical and non-technical audiences via phone and email.
- Excellence in time management, task prioritization, and evaluating situational urgency.
- Fluency in German and English.
- Ability to travel to customer locations as required.
NICE TO HAVE
- Familiarity with iOS & Android platforms.
- Experience supporting open-source projects and their GitHub communities.
- Experience with Shopify, Magento, and Salesforce is a plus.
FLEXIBLE WORKPLACE STRATEGY
Algolia's flexible workplace model empowers all Algolians to achieve our mission by prioritizing individual impact, contribution, and output over physical location. We foster a high-trust environment where many team members have the autonomy to choose where and when they work.
We maintain a global presence with offices in Paris, NYC, London, Sydney, and Bucharest. Additionally, we offer many team members the option to work remotely, either as fully remote or hybrid-remote employees. Positions listed as "Remote" are available for remote work only within the specified country. Positions listed within a specific city are available only in that location, potentially with a hybrid-remote or in-office schedule.
WE'RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES
- GRIT: Problem-solving and perseverance capability in an ever-changing and growing environment.
- TRUST: Willingness to trust our co-workers and to take ownership.
- CANDOR: Ability to receive and give constructive feedback.
- CARE: Genuine care about other team members, our clients, and the decisions we make in the company.
- HUMILITY: Aptitude for learning from others, putting ego aside.
We seek talented, passionate individuals to help build the world's best search and discovery technology. We value autonomy, diversity, and collaboration, and are committed to creating an inclusive workplace where everyone is respected and supported—regardless of race, age, ancestry, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability, or socioeconomic background.
IMPORTANT NOTICE FOR CANDIDATES - Recruitment Fraud Notice
We have observed an increase in recruitment scams targeting job seekers. To protect yourself, please note the following:
- Our open positions may appear on third-party job boards, but the safest way to apply is directly through our careers page.
- All genuine communication from Algolia will originate from an @algolia.com email address. If you receive an email from someone claiming to work at Algolia without an @algolia.com address, do not respond or share personal information.
- We will never request payments, purchases, or financial details during the hiring process.
READY TO APPLY?
If you share our values and enthusiasm for building the world's best search & discovery technology, we welcome your application!