Quick Summary
Role Overview
Our vision is for our people, data and technology to become a necessary part of every major consumer economy in the world. Experian Consumer Services (ECS) is the industry leader in providing online credit education and identity protection tools to consumers. Our mission is to develop products that help keep people financially healthy. As Client Technical Analyst, you will support our main API/Member platform and subsequent services and systems. You'll provide excellent customer service and help resolve customer application issues as Tier I support. You'll report to our Director, Production Support.
You will:
- Research, and diagnose complex software issues raised by clients/members
- Develop and implement SQL queries to aid in the investigation and analysis of issues
- Examine error logs and database content to determine the cause of a problem
- Document and implement workaround solutions wherever possible.
- Document steps to reproduce for resolution with internal and external resources
- Document processes procedures, and technical instructions for future reference and use by support teams
- Create/manage production/staging support tickets
Experience and Skills
- 3+ years of development or technical support experience
- Bachelor's Degree in Computer Science or related field or equivalent experience
- Experience supporting sites using API and SDK integration
- Knowledge of Linux, PHP, HTML, JavaScript, CSS, XML, MySQL, and Shell scripting
- Knowledge of Splunk, Data Dog, MuleSoft and Salesforce
- Knowledge of troubleshooting and implementing Web technologies
- Knowledge of programming and software development concepts
- Experience implementing automation or self service technologies.
- Demonstrate critical thinking capabilities, consistency and resolution of customers' needs
About Experian
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
Benefits/Perks:
- Great compensation package and bonus plan
- Core benefits including medical, dental, vision, and matching 401K, life and disability insurance, and family leave
- Flexible work environment, ability to work remote, hybrid or in-office
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
- Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose-driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
This is a remote position.