Business Systems Engineer - AWS & Integrations

About Us

We are a mission-driven accessibility start-up dedicated to transforming how neurodivergent individuals navigate their educational and professional journeys. Since launching Present Pal in 2018, Estendio has empowered students across over 150 universities in the UK and US. Our recent launch of Tailo, an AI-powered reading platform, marks our expansion into creating tailored reading experiences. We are entering an exciting phase of rapid growth, aiming to become the world's leading accessibility company.

About the Role

We are seeking a Business Systems Engineer to design, integrate, and scale the internal systems that support our go-to-market and operational teams. This role focuses on back-office technology, data flow, and automation, connecting tools such as our CRM, customer portals, and analytics platforms to ensure smooth and reliable operations during our growth phase. Our internal ecosystem is primarily built on the AWS platform, utilizing services like Lambda, API Gateway, S3, CloudFront, Route 53, SES, and RDS (MySQL/PostgreSQL), alongside SaaS integrations. Cloudflare is also used for DNS, email routing, CDN, and domain management.

You will be part of the Engineering organization, collaborating closely with Marketing, Sales, and Operations to translate business needs into sustainable, secure, and automated systems that support GTM and operational workflows.

Responsibilities

• Integrations & Automation: Design, implement, and maintain integrations across CRM, license portals, analytics platforms, and other internal systems. Automate workflows to reduce manual effort and improve data consistency. Build and manage serverless automations and APIs using AWS Lambda, API Gateway, and Step Functions. Utilize infrastructure as code (Terraform or CloudFormation) for consistent provisioning and deployment.
• Marketing & Sales Support: Collaborate with marketing to set up and optimize landing pages, UTM tracking, lead capture flows, and attribution dashboards. Ensure CRM and marketing tools (e.g., HubSpot, Salesforce) are well-integrated and deliver accurate data. Support analytics pipelines and attribution tracking, including server-side tagging. Manage CDN and caching configurations through CloudFront and Cloudflare for performance and reliability.
• Operational Infrastructure: Maintain and enhance customer and partner portals hosted on AWS (S3, CloudFront, or container-based setups). Manage domains, DNS, and routing via Route 53 and Cloudflare. Configure and maintain email routing through SES and Cloudflare, including SPF, DKIM, and DMARC. Support authentication, access management, and secure connectivity between systems.
• Data & Reporting: Develop and maintain dashboards and reports for marketing, sales, and operational KPIs. Work with BI tools such as Looker, Metabase, or QuickSight for reporting and analysis. Design and maintain data flows between CRMs, analytics tools, and internal databases. Manage RDS (MySQL/PostgreSQL) instances for data storage, performance, and reporting. Ensure data integrity and consistency across systems and pipelines.

About You

You possess a strong foundation in engineering principles and technical skills, with a passion for problem-solving and developing effective solutions. This is a new role reporting to our VP of Engineering, offering significant project ownership and responsibility for our internal systems. It's a great opportunity to shape the internal IT function.

You will thrive in a startup environment characterized by pace, continuous learning, and adaptability. You are excited to work alongside a close-knit, mission-driven team.

Essential Skills & Experience

• Solid understanding of web technologies (HTML, CSS, JavaScript, PHP, TypeScript) and CMS/landing page platforms.
• Experience building and maintaining integrations using APIs and webhooks.
• Familiarity with CRM platforms such as HubSpot or Salesforce.
• Working knowledge of AWS services including Lambda, API Gateway, S3, CloudFront, Route 53, SES, and RDS (MySQL/PostgreSQL).
• Experience managing Cloudflare DNS, CDN, and email routing.
• Strong SQL skills and practical experience with MySQL and PostgreSQL.
• Experience with BI tools such as Looker, Metabase, or QuickSight.
• Understanding of analytics, tracking, and marketing attribution.
• Ability to collaborate across technical and business teams to deliver reliable solutions.

Desirable Skills & Experience

• Experience with low/no-code integration tools such as Zapier, Make, or Workato.
• Familiarity with ETL pipelines or data orchestration tools.
• Familiarity with Amplitude Analytics, Google Tag Manager.
• Experience with Terraform, CloudFormation, or other IaC tools.
• Exposure to authentication and SSO systems (Cognito, SAML, or OIDC).
• Experience with AI or LLM-based automation (e.g., integrating GPT or similar models into internal workflows).
• Background in SaaS or B2B environments.

What We Offer

• Flexibility: Remote working with occasional meetings and Quarterly company get-togethers.
• Impact: An opportunity to build out the internal IT function as we grow and scale.
• Collaboration: Work closely with a small, passionate team that values innovation and collaboration.
• Benefits: 9-day fortnight (every second Friday off), 33 days holiday (including public holidays), wellbeing cashback plan, assistive tech support, and a £150 home working setup budget.

Why Join Us?

Make a real impact by building inclusive tech for every mind. We are a remote-first company with Quarterly Company Meet-Ups.

Location

Remote (Based in the UK)

(Please Note: You must be based in the UK and have the right to work in the UK)

Our Hiring Process

We are committed to creating an inclusive and supportive recruitment process. Diversity, equity, and inclusion are at the heart of who we are and what we do. If you need any adjustments at any stage, please let us know.

• Stage 1: Informal Chat (20-30 Minutes) - An initial call to get to know each other and explore fit.
• Stage 2: Technical Skills & Culture Interview (1 Hour) - A deeper dive into your experience, skills & values with the Hiring Manager and CTO.
• Stage 3: Team Meet (45-60 mins) - An informal chat with senior operational team members to assess collaboration, values alignment, and ways of working.

We believe interviews are a two-way process, and finding a great fit for you and our team is paramount—ask us anything you like.

Sounds like you? We’d love to hear from you.