Quick Summary
Join Vonage and contribute to innovating cloud communications for businesses globally! Vonage builds successful global Support teams with individuals who possess technical savviness, superior customer relationship skills, and a passion for continuous learning. We challenge our Support Engineers to deliver an exceptional customer experience, fostering loyalty and advocacy for our company.
Why This Role Matters
As an API Support Engineer at Vonage, you will provide first-class technical support to our rapidly growing strategic customer base, focusing on integrations with our real-time communication APIs and SDKs.
What You Will Do
- Investigate, troubleshoot, diagnose, and resolve technical issues related to customer API and SDK implementations.
- Communicate effectively, both verbally and in writing, with customers and internal stakeholders.
- Demonstrate strong problem-solving skills, natural curiosity, and the ability to learn rapidly.
- Contribute to internal and external knowledge bases.
- Collaborate with your team to identify bugs and escalate issues to next-level support.
- Communicate clearly with diverse audiences, including developers, technical users, and non-technical users.
What You Must Have
- Bachelor's Degree in Computer Science or an equivalent field.
- At least 3-5 years of experience in a technical support, customer success, or technical account management role within the Telecommunications or SAAS sectors.
- Experience supporting or implementing APIs or SDKs.
- Experience with some of the following technologies: IP-based real-time multimedia communication technologies and protocols, including VoIP, SIP, RTP, WebRTC, WebSockets, or experience with Messaging technologies such as SMS, SMPP, GSM, MMS, Whatsapp.
- Capable of troubleshooting both client and server-side code.
Highly Desirable Skills
- Experience with other programming languages: PHP, Python, Ruby, Node.js.
- JavaScript, iOS, or Android development experience.
- Experience building applications using iOS, Android, or Javascript.
- Conceptual understanding of good software design principles.
There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
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Who We Are
Vonage is a global cloud communications leader. Your talent will help brands like Airbnb, Viber, WhatsApp, and Snapchat accelerate their digital transformation through our fully programmable unified communications, contact center solutions, and communications APIs. Ready to innovate? Join us today.
This position is #LI-Remote.