Website Support & Developer (Remote)/ 2 days ago
Quick Summary
Website Support & Developer (Remote)
JDynamic Sales Solutions, a growing website design, development, and hosting company based in Gloucester, is seeking a reliable and experienced Website Support & Developer to join our remote team. This role combines essential technical website support, comprehensive hosting management, and skilled website development across a diverse portfolio of client websites and hosting environments.
We are looking for a dependable, security-conscious, and technically capable professional who can support our internal team with both day-to-day technical tasks and occasional urgent support requirements.
Working Arrangement
This is a flexible, remote, ad-hoc support position, not a fixed-hours role. Work will be provided on an as-needed basis, driven by client requirements, technical support requests, development tasks, and occasional urgent issues. Involvement may vary weekly, with some periods requiring more engagement and others being minimal.
We seek a flexible, dependable, and responsive individual comfortable with ad-hoc work, aiming to establish a trusted technical support partnership. This role is ideal for a freelance developer, technical support specialist, or independent professional seeking ongoing project and support work alongside existing commitments.
Working Hours & Response Expectations
As an ad-hoc support role, there are no guaranteed set hours. However, we generally expect availability for support requests between:
- Monday to Friday
- 8:00 am to 5:00 pm
Emergency support outside these hours is infrequent and reserved for critical issues affecting website availability, hosting services, email systems, or security. This is not a 24/7 support role; out-of-hours requests are rare and only for urgent technical emergencies. We value reliability, communication, and responsiveness during urgent situations, while also respecting realistic work-life balance expectations.
Responsibilities
Technical Support & Hosting Responsibilities
- Assist with the technical management and support of our hosting and website infrastructure.
- Troubleshoot website, hosting, and email-related issues.
- Support website uptime and resolve technical faults.
- Assist with hosting migrations and onboarding websites onto our hosting platform.
- Manage domains, DNS records, SSL certificates, and hosting settings.
- Provide technical assistance for website-related support tickets.
- Assist with backups, malware/security checks, and recovery procedures.
- Help maintain the security and stability of hosting environments.
- Monitor and respond to urgent technical issues when escalated.
- Liaise with our internal team regarding customer support requirements.
Website Developer Responsibilities
Alongside technical support duties, the successful candidate must be comfortable carrying out website development work and implementing fixes or updates for clients. This includes:
- Building and editing websites using WordPress and Joomla.
- Working confidently with Divi and Elementor.
- Implementing website fixes, layout adjustments, and functionality improvements.
- Troubleshooting plugin, theme, and CMS-related issues.
- Supporting responsive/mobile-friendly website development.
- Assisting with website speed, optimization, and security improvements.
- Updating and maintaining existing customer websites.
Essential Skills & Experience
- Strong experience with website hosting platforms and control panels.
- Solid understanding of hosting, domains, DNS, email routing, and SSL certificates.
- Strong WordPress experience.
- Good working knowledge of Joomla.
- Experience building websites using Divi and Elementor.
- Ability to quickly diagnose and resolve technical issues.
- Good understanding of website security best practices.
- Experience with website migrations and server-side troubleshooting.
- Strong communication and organizational skills – including direct client liaison.
- Ability to work independently and respond calmly under pressure.
Security & Confidentiality
Due to the nature of this role, security and confidentiality are paramount. The successful candidate must:
- Follow strict security procedures and best practices.
- Use secure devices, passwords, and authentication methods.
- Maintain confidentiality when accessing company systems and client platforms.
- Be comfortable working within secure hosting and account management environments.
- Understand the importance of protecting client data and infrastructure.
- Possess good client communication skills and liaise as an integral part of our team.
Desirable Qualifications
- Experience with WHM/cPanel, Plesk, or Cloud hosting platforms.
- Knowledge of PHP, HTML, CSS, and JavaScript.
- Experience with website performance optimization.
- Familiarity with server security, firewalls, and malware prevention.
- Experience working within an agency or hosting environment.
Location
This is a remote role. Applicants based in Gloucestershire or surrounding areas would be advantageous.
Compensation
Pay: £20.00-£30.00 per hour.
To Apply
Please send your CV, details of your experience, and examples of websites or hosting environments you have worked with.