Part Time
Web Services Technical Support Internship (Systems Student)/ 1 week ago
Factupronto
Attractive
Application ends: 2026-02-06
Quick Summary
Seeking an active Systems Engineering student (or related, minimum 1 year remaining) for a 100% remote, part-time Web Services Technical Support Internship focused on electronic invoicing services. This role requires availability Monday through Friday, 09:00-14:30 hrs, and technical knowledge of web services (SOAP/REST) and basic .NET, Java, or PHP. Responsibilities include specialized client support, analyzing recurring technical issues, developing self-service documentation, and maintaining regulatory expertise. Compensation is an $8,000 net monthly scholarship plus a $200 remote work bonus; this is strictly a technical consulting and support role, not software development.
Web Services Intern: Specialized Technical Support (Electronic Invoicing)
Are you seeking your first major experience in the Tech world? If you are passionate about solving complex problems, learning constantly, and mastering the technologies that drive the digital world, this opportunity is for you!
IMPORTANT: This position is not a software development role. It is focused on providing technical consulting and specialized support to end-users utilizing our electronic invoicing services.
Required Skills & Experience:
- Essential: Must be an active student in Systems Engineering or a related field (minimum one year remaining in studies).
- Service Orientation: Genuine interest in working with people and resolving technical inquiries or incidents.
- Schedule: Availability Monday through Friday, 09:00 to 14:30 hrs.
- Technical Skills: Basic to intermediate knowledge of .NET, Java, or PHP, and a strong understanding of web services (SOAP/REST).
Key Responsibilities:
- Provide specialized support to clients, ensuring the correct usage of services and products.
- Analyze and eliminate recurring technical issues that necessitate support contact.
- Develop and update self-service resources, including documentation, libraries, and webinars.
- Manage and track client requirements efficiently until full satisfaction is achieved.
- Generate valuable data and insights to support strategic business decision-making.
- Deeply understand client needs to proactively anticipate and implement necessary system adjustments.
- Maintain continuous expertise in electronic invoicing regulations and processes.
- Stay current with software development technologies and industry processes.
- Identify specific client needs to recommend and strengthen product offerings.
- Drive continuous improvement in customer service processes and efficiency.
What We Offer:
- Financial Support: Monthly scholarship of $8,000 net (paid via scholarship agency).
- Remote Work Bonus: Additional $200 monthly teleworking bonus.
- 100% Remote Position: Work from anywhere within the Mexican Republic.
- Work Equipment: Computer equipment and peripherals provided.
- Wellness Program: Free access to a Nutritionist, Psychologist, and Financial Coach.
- Fitness Access: TotalPass membership providing access to gyms nationwide.
- Culture & Growth: 100% paid corporate events and continuous, free professional training.
Job Details: Part-time position. Salary range: $8,000.00 - $8,001.00 per month. Location: Remote employment.