Quick Summary
Technical Support Specialist role, available remotely, requiring a minimum of two years of technical support experience to monitor daily operations, troubleshoot system issues, and manage support tickets using Zoho. Essential technical skills include proficiency with MySQL DB and Query Language, and working knowledge of Linux/Unix, including Bash command line and scripting. Experience in the Cable Industry or with AWS, HTML, PHP, and JavaScript is preferred.
Technical Support Specialist
Job Summary
OpenVault LLC is expanding its Operations and Customer Support department. We seek a candidate with strong analytical, technical, and problem-solving skills who is passionate about providing exceptional technical support. This role involves supporting existing products and collaborating on new development initiatives.
While the office is based in the New Jersey area, this position can be remote and reports directly to the Director of Operations and Support.
Responsibilities include but not limited to:
- Monitor daily operational processes and take necessary corrective action.
- Perform technical troubleshooting to diagnose, isolate, and correct system-related issues.
- Further develop and enhance existing operational monitoring processes.
- Troubleshoot and resolve issues.
- Participate in new development and testing activities.
- Manage support tickets using Zoho.
Qualifications and Skills:
- Proficient with MySQL DB and Query Language.
- Linux/Unix working knowledge, including Bash command line and scripting.
- Intermediate proficiency with Microsoft Office Suite.
- Demonstrated aptitude for critical problem solving and analytical thinking.
- Self-disciplined with the ability to learn and manage work with minimal supervision or direction.
- Comfortable working in a fast-paced environment; able to handle shifting priorities.
- Excellent interpersonal, verbal, and written communication.
- Highly organized with close attention to detail.
- Minimum of two (2) years’ experience providing exceptional technical support.
Preferred Experience:
- 12+ months experience in the Cable Industry.
- Experience using ticketing systems (Zoho a plus).
- Knowledge of OpenVault products and tools.
- Understanding of cloud services such as AWS.
- Demonstrated knowledge of web technologies, such as HTML, PHP, and JavaScript.
- Industry Knowledge of DOCSIS, IPDR, and CMTS technology.
Job Features
Job Category: Support Specialist