Contract
Technical Support/ 1 week ago
RiDiK Sdn Bhd
Attractive
Application ends: 2026-07-23
Quick Summary
RiDiK Sdn Bhd is seeking a Technical Support specialist for a hybrid remote, one-year renewable contract position in Kuala Lumpur, with pay starting from RM5,000.00 per month. The role involves resolving post-integration issues, managing customer tickets, configuring test environments and payment APIs, and writing technical documentation. Candidates must have a Bachelor's degree in Computer Science or a related field, 2 to 5 years of experience in programming or technical support, and bilingual communication skills in English and Chinese. Required technical skills include proficiency in at least one programming language (such as Python, Java, PHP, C#, or JavaScript), web technologies (HTTP/S, REST, JSON, SOAP), SQL, and log management tools like Logstash, Kibana, or Graylog.
Job Responsibility
- Provide technical support, consulting, and best practices for post-integration issues, collaborating with developers, merchants, and internal teams. Manage external customer inquiries via tickets and internal customer requests based on priority.
- Conduct test scenarios to diagnose technical issues across code, software, hardware, devices, and endpoints.
- Install and configure test environments, payment APIs, and e-commerce products.
- Communicate technical issues effectively to customers and internal departments.
- Identify and report irregularities in product functionality and unexpected service behaviors.
- Develop comprehensive technical documentation, including sample code, log searching guides, and FAQs for customer distribution.
- Coordinate internal teams to resolve urgent customer technical issues, including crisis management situations.
Requirement
Skills And Experience You Will Bring
- Bachelor's degree or higher in Computer Science or a related field.
- 2-5 years of professional experience in programming, technical support, implementation, or related roles.
- Excellent verbal and written communication skills in both English and Chinese, ensuring clear and appropriate communication with internal teams and customers.
- Strong troubleshooting and problem-solving abilities.
- Demonstrated ability to prioritize, organize, and manage detailed ticket handling, effectively addressing multiple urgent issues concurrently.
- Sufficient technical knowledge to effectively communicate with development teams.
- Strong commitment to delivering exceptional customer service.
- Proven ability to quickly learn new technologies and products.
- Experience in the e-commerce, payment, or fintech industry is a plus.
Technical Skills
- Proficiency in one or more programming languages: Python, Java, PHP, C#, JavaScript, or shell scripting.
- Familiarity with Web Technologies, HTTP, and HTTPS.
- Experience with REST, JSON, and SOAP.
- Experience with SQL.
- Familiarity with Logstash, Kibana, and Graylog.
- Familiarity with AliCloud and Google Cloud is a plus.
Pay: From RM5,000.00 per month
Application Question: Are you open to a contact based job (one-year, renewable)?
Language: Mandarin (Preferred)
Work Location: Hybrid remote in Kuala Lumpur