Technical Enablement Specialist

About Upsun (formerly Platform.sh)

Upsun is the cloud application platform designed for modern hybrid teams, where AI agents streamline code development and testing, allowing humans to focus on critical problem-solving. Developers, DevOps engineers, and platform teams leverage Upsun to confidently build, ship, and scale applications without complex backend infrastructure management. We empower you to reclaim valuable time by providing:

• Predictable performance, even at enterprise scale
• Secure, compliant environments by default
• Real-time observability and profiling built in
• Rapid cloning, configuration, and provisioning in seconds
• AI-ready features that seamlessly integrate into your existing stack

The name "Upsun" signifies our core strengths: "Up" represents uptime, reliability, and acceleration, while "Sun" reflects our 24x7, globally distributed follow-the-sun support team, ensuring continuous operation. Our fundamental belief is that software should drive brighter solutions and foster greater innovation.

Upsunners form a remote, global workforce, thriving in a multicultural team environment. We are deeply committed to open source principles and cultivating an open, welcoming culture. Our diverse team spans the globe and encompasses a wide spectrum of experience.

Our shared cultural fabric is defined by a curious spirit, a thirst for knowledge, and an eagerness for innovative ideas and diverse cultures. We believe in collaborative building within an environment that empowers you to achieve your best work.

Our Values:

• We make a positive impact.
• We aim for the stars.
• We care for each other.

Impact of a Technical Enablement Specialist

As a Technical Enablement Specialist, your primary mission is to ensure the success of our partners with Upsun. You will serve as a crucial technical guide for digital agencies, helping them grasp the immense value of our cloud platform and encouraging them to standardize their development workflows on Upsun.

Your ultimate objective is to drive deep partner adoption, demonstrating how standardization on Upsun delivers significant operational benefits and assisting them in migrating as many production workloads as possible to our platform. This dynamic role combines high-touch technical guidance, strategic documentation, and dedicated partner advocacy.

What to Expect:

• White-Glove Onboarding: Lead technical enablement for new strategic agency partners, offering hands-on guidance, architectural advice, and best-practice demonstrations.
• Enablement & Documentation: Develop, refine, and maintain comprehensive technical documentation, tutorials, and enablement materials specifically tailored for agency development workflows.
• Demonstrate Value: Clearly articulate the technical and business value proposition of Upsun to diverse technical audiences, including senior engineers, tech leads, and DevOps specialists.
• Drive Standardization: Collaborate with partner technical leaders to establish Upsun as their standard PaaS, facilitating project migrations and integrating Upsun into their internal processes.
• Be the Partner's Voice: Act as a technical liaison between our partners and our internal Product and Engineering teams, gathering feedback and advocating for features that enhance the partner experience.

What You Bring:

• Deep Technical Expertise: Strong professional experience with PHP and a profound understanding of common backend frameworks and applications such as Symfony, Drupal, and Magento/Adobe Commerce.
• DevOps & Git Fluency: A solid grasp of core DevOps principles, modern deployment strategies, and extensive experience with Git.
• Web Stack Knowledge: Good understanding of the modern web stack, including reverse proxies like Varnish and CDNs like Fastly.
• Partner-Facing Skills: Excellent communication and presentation abilities, with a proven capacity to build trust and rapport with technical stakeholders.
• Collaboration & Stakeholder Engagement: Proficient at gathering insights and aligning with stakeholders across various teams in a fully remote work environment.

Bonus Skills:

• Agency Experience: Previous experience working at a digital agency or SI as a Tech Lead, DevOps Engineer, Senior Engineer, or a similar role. You understand their challenges, processes, and business drivers.
• PaaS/Cloud Experience: Prior experience with Upsun/Platform.sh or other PaaS/cloud hosting providers.
• French Language: Professional fluency in French, with the ability to lead technical discussions in both English and French.

Where We Hire:

At Upsun, remote work is our foundational model, not just a trend. The flexibility of remote work, supported by a diverse, global team, has been our successful approach for over a decade. Our culture champions flexibility and collaboration. While we have team members in over 30 countries, we are currently focused on hiring for this role in France, Germany, Spain, or the UK. We are unable to provide visa sponsorship at this time, but we welcome applications from all qualified candidates legally authorized to work in these specified countries.

How We Hire:

We understand that exceptional candidates may not meet every single outlined requirement. If you believe you can significantly contribute to our team, we encourage you to share your story. Many of us are here because we took a chance.

Our hiring process typically involves 4 interviews conducted via Google Meet, following the sequence below. Successful candidates will have the opportunity to meet various Upsun team members. Our aim is to provide you with comprehensive information to make an informed decision about whether this role and our culture align with your career aspirations.

• 45 Minutes with Talent Acquisition
• 60 Minutes with Hiring Manager
• 60 Minutes with Team (Technical Partner Enablement Lead)
• 45 Minutes with Leadership (General Manager, Global Alliances)

All roles require background checks.

What We Offer:

• A Product You Can Believe In: Join us in transforming how businesses build and manage web applications, driven by our commitment to positive impact as a proud B Corp.
• An Award-Winning Workplace: Recognized by Forbes' Top 30 Companies for Remote Jobs and France's Best Workplaces for Women.
• A Culture That Values Your Voice: Experience a flexible, open, and inclusive work environment where your input is encouraged, and your ideas shape our growth and evolution.
• A Global Team: Collaborate with colleagues from diverse backgrounds worldwide, embracing different perspectives.
• Comprehensive Benefits and Perks: Maximize what matters most to you:
  • Flexible PTO
  • Comprehensive healthcare coverage (UK, Canada, France, Spain, USA)
  • Company stock options
  • Professional development budget
  • Office equipment budget
  • Wellness budget
  • Annual team gatherings
  • Internet reimbursement
  • Inclusive parental leave
  • Remote work travel program

You Belong Here:

At Upsun, we celebrate diversity in all its forms and are dedicated to fostering an inclusive, equitable, and supportive workplace where everyone can thrive. We embrace and value diverse perspectives, backgrounds, and experiences, as they strengthen our team. Regardless of who you are, where you're from, or your unique journey, you are welcome here. We encourage you to bring your authentic self to work, connect with others, and share your passion. If you require accommodations at any stage of our hiring process, please inform us. We are committed to ensuring an accessible and comfortable experience for you.