Technical Customer Support Specialist (Remote UK)

Join Namesco Limited, part of the team.blue ecosystem, as a Technical Customer Support Specialist. We are seeking a technology enthusiast with strong customer service skills to support our group brands, including Catalyst2, UKDedicated, and GURU. This role is crucial for maintaining our 5-star rated support experience.

This position offers flexibility: work completely remote (UK-based) or from one of our offices in Hemel Hempstead, Worcester, or Reading.

Key Responsibilities:

• Provide exceptional customer support via email/tickets, live chat, and telephone.
• Manage and handle service monitoring alerts efficiently.
• Assist internal teams with technical tasks, system administration, and service provisioning.

Required Skills & Experience:

• Proven web hosting skills utilizing cPanel, WHM, or Plesk.
• History of working effectively with WordPress environments.
• Experience administrating Linux using Command Line Interface (CLI).
• Strong understanding of a broad spectrum of internet technologies, including Domains, DNS, and SMTP.
• Demonstrated strong troubleshooting skills.

Key Competencies:

• Excellent spoken and written English communication skills.
• Positive attitude combined with perseverance.
• Inquisitive and positive mindset with strong motivation and ability to problem solve under pressure.
• Resilient and confident approach to problem solving.
• Adaptable, flexible, quick thinker with meticulous attention to detail.

Advantageous Skills:

• Experience with CloudLinux.
• Windows server and IIS administration knowledge.
• Proficiency in PHP or a similar programming language.
• Magento administration experience.

Working Hours & Schedule:

This role is within our 24x7 operations and requires shift work. You will follow a 4 on 4 off shift pattern, consisting of 12-hour shifts.

Why Choose Team.Blue Internet Services UK Limited?

We are committed to helping every team member achieve more. We offer:

• A diverse and inclusive culture.
• A relaxed, collaborative atmosphere.
• Motivational, coach-style leadership.
• Employee perks, including an enhanced holiday scheme and a birthday bonus.

Company Overview (team.blue):

team.blue is a leading digital enabler serving over 3.3 million customers across Europe and the UK, supported by more than 3,600 experts. Formed in June 2019 by the merger of Combell Group, Register Group, and TransIP Group, our goal is to empower businesses with innovative digital services. We provide 5-star rated web hosting services and are customer-obsessed, offering multi-channel exceptional support.

Right to Work:

Candidates must be prepared to provide proof of eligibility to work in the UK. We are unable to support relocation packages or sponsorship visas for this role.