Technical Consulting Intern (Electronic Tax Documents)

Are you ready to launch your career in Technical Consulting at TecnoSpeed?

Our Technical Consulting team is dedicated to supporting clients by resolving issues and answering questions, ensuring their success and optimal results with our solutions.

If you are eager to work in Technical Consulting, possess strong curiosity, a passion for learning, and aspire to join an innovative company that simplifies developers' lives and fosters professional growth, TecnoSpeed is the ideal place for you!

At TecnoSpeed, we value diverse perspectives that enrich our team. We encourage you to apply and become part of our mission to transform our clients' lives.

Responsibilities and Duties

As a Technical Consulting Intern, you will be responsible for:

• Customer Support: Responding to simple inquiries via chat or ticket, guiding clients on problem resolution and rejections, and promoting self-sufficiency for future issues.
• Scenario Simulation: Assisting in reproducing real-world scenarios and problems to understand and resolve client challenges effectively.
• Suggesting Improvements: Identifying optimization opportunities and submitting suggestions for enhancements or corrections to the Product team.
• Documentation Collaboration: Contributing to the identification and improvement of support materials and technical documentation, making our products more user-friendly and intuitive.
• Testing and Validation: Supporting the validation of new features and corrections in collaboration with the development team.
• Practical Content Creation: Developing clear and concise demonstrations of our products to facilitate client integration and deployment.

Why You'll Love This Challenge

At TecnoSpeed, no one grows alone! Our team is highly collaborative, always ready to share knowledge and provide support. Additionally, our Corporate University offers resources to help you develop and unlock your full potential.

Requirements and Qualifications

To excel in this role, you will need:

• Currently pursuing higher education in Information Technology, Systems Analysis and Development, Software Engineering, or related fields.
• A strong interest in technical support and helping individuals solve technology-related problems.
• Basic understanding of programming logic and APIs (even theoretical knowledge).

What Sets You Apart (Differentiators)

• Participation in practical university projects, such as scientific research, integrated projects, or hackathons.
• Basic knowledge of tools like Postman, Zendesk, or similar.
• Familiarity with Electronic Tax Documents (e.g., NFe, NFCe, MDFe), even if theoretical.
• Basic knowledge of a programming language (e.g., Delphi, PHP, VB6, C#).

Expected Behavioral Competencies

• Organization and Time Management: Ability to plan and prioritize tasks, ensuring timely deliveries and efficient customer service.
• Resilience: Maintaining composure and persistence when facing challenges, demonstrating emotional balance under pressure.
• Clear and Effective Communication: Skill in conveying information objectively and understandably, fostering clear comprehension by clients and the internal team.
• Customer Focus: Dedication to understanding client needs, offering personalized solutions, and promoting their autonomy and satisfaction.
• Aptitude for Continuous Learning: Eagerness to stay updated and share knowledge, seeking new practices, tools, and insights to enhance work quality.
• Collaboration and Teamwork: Willingness to work cooperatively with the team, contributing to a collaborative environment and collective success.
• Proactivity and Innovation: Initiative to identify improvements, propose creative solutions, and contribute to the evolution of processes and products.
• Trust: Acting with transparency and responsibility, building confidence with the team and clients, and ensuring efficient, high-quality work.

Additional Information

About This Opportunity

This is an Internship position with a 30-hour work week, 6 hours daily, Monday through Friday, under a CIEE agreement.

Benefits

• Home Office: Work comfortably and productively from home.
• Home Office Aid: Financial support to ensure you have the necessary resources for remote work.
• Professional Development: Access to our Corporate University, Development Tracks, Career Plan, PDI, continuous training, and constructive feedback.
• Career Investment: Support for courses, certifications, and professional growth.
• Mental Health Support: Accessible online therapy with exclusive rates.
• Excellent Equipment: Provided with top-tier tools for high-quality performance.
• Birthday Day Off + Voucher: Celebrate your special day with us!
• Happy Hours, Celebrations, and Recognition: Foster team bonding and appreciation.
• Award-Winning Management: Join a company recognized for exclusive management practices, including GPTW, CMMI, FIA Employee Experience, innovation, and agility awards.

At TecnoSpeed, we invest in your growth and well-being. Join us!

Developing people is our core drive. Teamwork, a commitment to learning, and quality delivery are the essence of TecnoSpeed. Our focus on people has led to remarkable achievements:

• Ranked in the TOP 7 Best Companies to Work For in Brazil (medium size) and TOP 50 in Latin America by GPTW.
• 1st PLACE in the medium-sized companies category of GPTW PR 2024 for the second consecutive year.
• Recognized as THE BEST PLACE TO WORK in technology for the fourth consecutive year by the FIA Employee Experience (FEEx) 2024 survey.
• Recipient of the PNI - National Innovation Award in the Project Management category.
• Named one of the 500 fastest-growing companies in the Americas by the Financial Times ranking (one of only 19 Brazilian companies included).

All these achievements in just 19 years of history!

Our Special Sauce in Practice

The "Special Sauce" embodies the TecnoSpeed way of life, infused into every aspect of our company. It's our unique differentiator, and it's not a secret! Here are the ingredients:

• Proactivity: Delivering beyond expectations, surprising and delighting.
• Collaboration: Always helping colleagues and going beyond your defined role.
• Knowledge: Learning and teaching something new every day.
• Trust: The fundamental basis of our team.

Do our principles resonate with you? Then come join us for a conversation.

We are waiting for you! Our culture is designed to develop your potential. We are a results-driven organization. Bring your experience, dedication, and focus to TecnoSpeed.

Let's start a successful partnership!

Have questions about our selection process? Refer to our FAQ Frequently Asked Questions about our Selection Process.