Academy of the Digital Industries (ADI) is Hiring a Tech Operations Lead

About ADI

Academy of the Digital Industries (ADI) is a global Edtech platform founded in 2018, dedicated to training professionals with essential digital skills. With over 30,000 alumni, our expert-built programs are designed around real-world demands and delivered through collaboration, curiosity, and growth. In partnership with Tether, ADI is expanding access to practical, career-boosting education worldwide.

Our core values are: putting people first, staying curious, doing excellent work, and taking ownership.

Role Overview

We are seeking a hands-on and solutions-oriented Tech Operations Lead to ensure the smooth functioning, reliability, and continuous improvement of ADI’s digital infrastructure. This role is responsible for day-to-day operational technical support and managing key systems including our CRM, learning platform, internal tools (Monday.com, Zoho Suite), integrations, and website.

You will act as the backbone of ADI’s technology operations, troubleshooting issues, maintaining system stability and security, and leading technical improvements to enhance productivity and internal workflows. Additionally, you will support basic Product Owner responsibilities, including prioritizing and coordinating system improvements, gathering user feedback, and ensuring technology solutions align with business needs.

Main Responsibilities

• Ensure the smooth operation, maintenance, and optimization of all ADI systems and digital platforms.
• Manage core tools: CRM, learning platform, Monday.com, Zoho Suite, G-Suite, and Website CMS (experience with WordPress or Drupal is a plus).
• Lead automation and integration initiatives to streamline workflows.
• Provide technical support to internal teams, troubleshoot issues, and minimize downtime.
• Oversee system security, data management, and compliance with GDPR and data protection standards.
• Collaborate with teams to identify business needs and translate them into technical improvements.
• Gather and analyze user feedback to prioritize development and enhancement requests.
• Support product ownership activities: backlog management, testing, and documentation.
• Maintain clear system documentation, workflows, and SOPs.
• Research, propose, and implement new tools or solutions for efficiency and scalability.
• Take ownership of systems and tasks: proactively identify priorities, propose improvements, and drive initiatives.

Requirements

• 5+ years of experience in IT systems management, operations, or related technical roles.
• Effective communication skills in English (written and spoken).
• Strong understanding of systems architecture, workflow automation, and integrations.
• Hands-on experience with key platforms: Monday.com, Zoho Suite, G-Suite, CRM systems, and WordPress or similar.
• Experience designing or managing automations using tools like Zapier or APIs.
• Basic development or scripting skills (HTML, CSS, JavaScript, or PHP).
• Strong troubleshooting and problem-solving mindset.
• Ability to work independently in a fast-paced, startup-style environment; a self-starter who takes ownership and drives improvements.
• Excellent organizational and prioritization skills.
• Experience working cross-functionally with non-technical teams.
• Familiarity with GDPR and data protection best practices.

What we offer

• Friendly working environment.
• Work self-reliantly.
• Remote work.
• Unlimited access to our platform's courses (and discounts for family members).
• Referral Program.
• Paid Time Off.