Quick Summary
About Octadesk
Octadesk is the leading AI-powered customer service platform, managing the entire customer journey from marketing through post-sales. Our mission is to empower businesses to deliver exceptional service, meeting customer expectations effectively.
If you are passionate about technology, innovation, and challenging the status quo, Octadesk offers an exciting environment for your career growth.
Responsibilities and Attributions
Your Daily Routine:
- Provide first-level support for incidents.
- Respond to and resolve requests from clients and internal teams.
- Open Problem Records (PRBs) for relevant teams.
- Execute planned changes to ensure system stability.
- Monitor events to proactively anticipate potential environmental incidents.
- Enhance and maintain team documentation.
- Offer support to customer service teams.
Requirements and Qualifications
To Excel in This Role, You Will Need:
- Experience with server technologies such as Apache, Varnish, Nginx, and PHP-FPM.
- Knowledge of Windows web servers (IIS).
- Familiarity with MySQL and PostgreSQL databases.
- Experience with backup tools.
- Understanding of virtualization concepts.
- Proficiency in load balancing practices and monitoring tools like Zabbix and Grafana.
- Strong analytical skills to identify recurring incidents and determine root causes.
- Knowledge of Artificial Intelligence, specifically Gemini.
- Familiarity with ITIL frameworks.
- Availability to work 24/7, including weekends and overnight shifts.
Even Better If You Have:
- Ability to foster collaboration among internal teams.
- Knowledge of K8S clusters.
- Experience with Google Cloud Platform (GCP).
- Capability to engage with various hierarchical levels and professional profiles, building strategic alliances through influence.
- A completed higher education degree in a related field.
Additional Information
Benefits Offered by Octadesk:
- Flexible Meal Voucher.
- Commuting Assistance.
- Childcare Assistance.
- Well Hub access.
- Pipo Saúde: Support for appointment scheduling, reimbursements, and more.
- Alphafitness: Partnership for mind and body wellness.
- Medical Assistance (National Plan, 100% company-covered).
- Dental Assistance (National Plan, 100% company-covered).
- Educational Partnerships.
- Birthday Day-off.
- Férias & Co.
- Life Insurance.
Important Note: This and all open positions at LWSA are open to all individuals, regardless of gender, ethnicity, sexual orientation, accessibility, or social condition. We specifically welcome applications from people with disabilities (PwDs).
LWSA is an ecosystem of digital solutions comprising multiple companies, all dedicated to transforming businesses through technology to foster growth and prosperity.
Our team is known for its passion, creativity, persistence, and collaborative spirit. Each of our brands has a unique identity but shares a common drive for evolution and delivering excellence.
LWSA offers an environment where you can build your career with autonomy, respect, and diversity. We are committed to developing our professionals to continuously innovate and create future solutions.
Ready to join our ecosystem and explore the possibilities for your career? If you feel you're a match, submit your resume to take the first step toward joining our team!