Software Engineering Manager

One Inc seeks a Software Engineering Manager to lead and expand development teams for a core SaaS Insurance Payments platform. This pivotal leadership role involves transforming and modernizing the Digital Payment platform, aligning with our long-range technology strategy, and evolving One Inc’s AI-enabled software development methodology.

The ideal candidate combines excellent technical skills, outstanding leadership, keen analytical abilities, strong business insight, and extensive SaaS product development experience. This multi-functional position requires expertise in team leadership, technical acumen, and internal stakeholder communication within a high-growth organization.

Key Responsibilities:

Team Management & Leadership

• Lead and oversee global teams of professionals, including software engineers, leveraging Agentic AI in the development process.
• Coordinate team efforts, ensuring high-quality outputs, and fostering collaboration to drive innovation, quality, and efficiency.
• Build an inclusive technology team comprising employees and contractors across multiple vendors and geographic regions.
• Effectively manage and coordinate teams on multiple concurrent projects, ensuring timely progress and high-quality deliverables.
• Drive strategic technology initiatives by collaborating with cross-functional teams (Product Managers, Architects, Engineers, SMEs, etc.).
• Work consultatively to improve communication, teamwork, and alignment across internal and external teams.
• Lead design and code reviews for new product development.

Software Development

• Requirements Analysis: Lead and participate in Program Increment and Sprint planning, User Story Decomposition and Sizing, and Team Member assignment of User Stories and Sprint Tasks.
• Design and Development: Translate business requirements into technical designs and develop high-quality, scalable, and resilient code.
• Coding Standards: Adhere to coding principles such as SOLID and DRY while applying Secure Coding Standards.
• Code Management: Manage code, including conducting code reviews and utilizing version control.

API Development

• Collaborate with Enterprise Architecture to develop and support the transition to a microservice architecture.
• Lead the design, implementation, and maintenance of the microservice architecture, including developing performant, scalable APIs that integrate with external entities.
• Adopt a continuous improvement philosophy for API standards and frameworks, ensuring new APIs are fully backward compatible and avoid breaking changes.
• Lead the implementation of an API Test Automation Framework, including Unit Testing and Performance/Load Testing.

Artificial Intelligence Enablement

• Contribute to and evolve One Inc’s AI-enabled software development methodology.
• Guide team members in leveraging AI tools (for code generation, refactoring, and documentation) while ensuring alignment with secure coding standards and architectural principles.
• Monitor emerging AI capabilities in software engineering and proactively evaluate and adopt tools to enhance team productivity and platform reliability.

Collaboration & Stakeholder Engagement

• Collaborate with the Security team to maintain PCI compliance of platforms.
• Work with Quality Assurance teams to remediate testing gaps and prevent defects from reaching production.
• Influence and contribute to end-to-end product architecture and provide feedback on product strategy.

Operational Excellence & Incident Management

• Serve as an engineering lead for escalated client-impacting events, driving issue resolution and long-term preventive actions.
• Respond to production issues according to SLAs, ensuring quick resolution and incident communication.
• Troubleshoot production issues by leading engineers to implement fixes while ensuring platform stability and performance.
• Provide input into long-range product requirements, best practices, and operational guidelines to improve platform reliability and serviceability.

Performance Monitoring & Engineering Standards

• Create and manage Key Performance Indicators (KPIs) to continuously elevate engineering standards.
• Contribute to documenting One Inc engineering best practices and ensure consistent team adherence.
• Continuously monitor platform performance metrics and proactively mitigate potential scalability issues.

Skills & Abilities:

Programming Languages:

• Expertise in C#, .NET Core, Java, and REST API.
• Mastery in multiple programming languages and platforms.
• Familiarity with PHP is a plus.

Artificial Intelligence:

• Working knowledge of AI-enhanced development tools such as GitHub Copilot, Cursor, and similar platforms to accelerate coding, improve code quality, and streamline debugging workflows.

Cloud Technologies:

• Experience in Azure or AWS.
• Experience with Cloud Native Architecture, Containers, and Microservices.
• Experience in large-scale implementations of cloud-native solutions.

Frameworks & Patterns:

• Proficient in TDD (Test Driven Development), Domain Driven Architecture, Service Oriented Architecture, and Self-Contained Services.
• Mastery in Design Patterns and Clean, Secure Coding Standards.
• Adherence to coding principles like SOLID and DRY.

CRM Frameworks:

• Familiarity with PHP SugarCRM Framework is a plus.

Industry-Specific Experience

• Experience working as a software engineer in the insure-tech or fin-tech space.
• Experience in credit card transaction processing.
• Demonstrated success in designing solutions for high volume, scalability, and availability in these domains.

Project Management & Agile Experience

• More than 10 years of software development experience.
• Ability to independently craft and deliver large, complex projects.
• Experience with Agile development methodology (e.g., Scrum).
• Experience with Scaled Agile Framework (SAFe) is desirable.

Communication & Collaboration Skills

• Proficient in effective written and verbal English communication.
• Ability to effectively collaborate across cross-functional teams.

Leadership and Influence

Experience & Management

• 10 years of experience in the Information Technology field.
• 5+ years of API development experience.
• 3+ years of management experience within the IT sector.

Team Leadership & Mentoring

• Ability to mentor and coach team members on architectural concepts and advance their technical development.
• Foster an inclusive work style, ensuring appropriate team members and stakeholders are involved in resolving critical issues.
• Build a transparent and open work environment where discussions about issues are encouraged.

Collaboration & Cross-Functional Teamwork

• Ability to work with cross-functional teams (developers, architects, security analysts) to remediate issues and implement sustainable technology changes.
• Involve the right people from various teams to ensure effective and comprehensive issue resolution.

Performance Monitoring & Continuous Improvement

• Ability to create and monitor Key Performance Indicators (KPIs) to drive continuous improvement and engineering excellence.

Embrace our Core Values:

• Own It
• Rise Together
• Think Big Work Small
• Wow Everyone

Ability to travel to Mexico, Canada, California, India, and Tennessee.

Company Profile: One Inc provides insurance companies a digital payments platform designed to maximize policyholder retention, reduce security risks, and minimize payment processing costs. As the fastest-growing digital payments platform in the insurance industry, One Inc manages over $2.5 billion a year in payments. Our talented, ambitious, and innovative team works collectively to disrupt, pioneer, add value, and solve challenges for our customers and their insureds. One Inc is a high-growth company revolutionizing the industry.

Based in Folsom, CA—ranked by WalletHub as the best place in California to raise a family—One Inc offers a competitive salary and benefits including medical, dental, and vision insurance, life insurance, stock options, commitment to a solid work/life balance, and a policy of promoting from within whenever possible.

One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.