Quick Summary
Who We Are
At Twilio, we are shaping the future of communications while operating remotely. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers globally to craft personalized customer experiences.
Our commitment to remote-first work, strong culture of connection, and global inclusion ensures that every team member, regardless of location, contributes to a global impact daily. We are revolutionizing how the world interacts, acquiring new skills and experiences that make work truly rewarding. Your career growth at Twilio is self-directed.
We utilize Artificial Intelligence (AI) technologies to maintain an efficient, fair, and transparent hiring process. Our process is never fully automated, combining AI with the expertise of our recruiting professionals.
See Yourself at Twilio
Join Twilio’s Digital Sales Communications team as the next Senior Solutions Engineer - APJ.
About the Job
This critical position enables our customers to build the future of communications within the Digital Sales segment. Twilio’s Senior Solutions Engineers are responsible for achieving the Technical Win and ensuring the best Product Fit for our customers.
You will lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns, and offer creative solutions. This role focuses on building customer trust in Twilio’s solutions.
Senior Solutions Engineers must be comfortable engaging with mid-level managers or sketching out API flows with customer software engineers. You will independently manage low to mid-complexity opportunities, gaining exposure to all aspects of a deal cycle and developing comprehensive knowledge of our technology and deal elements. You will also identify and resolve issues to improve team efficiency, potentially leading the design and execution of small to medium technical projects with limited oversight.
Responsibilities
In this role, you’ll:
- Partner with Account Executives to execute pre-sales activities, including opportunity qualification, demonstrations, Proof-of-Concept (POC), RFP responses, design documentation, technical presentations, and enablement sessions.
- Lead the technical and product sale, recommending best-practice solutions and guiding customers on utilizing Twilio’s APIs to achieve success.
- Establish yourself as a trusted advisor by leading technical discovery to understand customer pains and designing, demonstrating, and presenting innovative solutions that solve business challenges.
- Build and present highly interactive, complex, and engaging customer product demonstrations showcasing Twilio’s Communications Products capabilities.
- Form strong customer relationships with both technical and nontechnical stakeholders.
- Be a hands-on, high-energy, passionate, and creative problem solver, equipped to lead others to success.
- Take initiative to identify and solve problems for both the customer and the organization as we scale.
- Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations.
Qualifications
Twilio values diverse experiences from all industries. We encourage all applicants who meet the required qualifications to apply.
Required:
- 5+ years of pre-sales experience selling complex, technical products OR 6+ years of professional experience supporting technical products coupled with customer-facing experience (e.g., delivery or consulting).
- Excellent communicator and presenter capable of gaining audience confidence.
- An engaging storyteller who can communicate complex topics to multiple audience levels.
- Ability to deeply understand a customer’s communications needs and guide them toward a technical solution.
- Previous software development experience or working knowledge in one or more of the following areas:
- Backend (Java, C#, Node.js, Python, PHP)
- Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)
- Experience building with REST APIs.
- Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience.
Desired:
- Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.
- Previous experience in Telecom, SIP, Contact Center, or Security is a plus.
- Experience with sales methodologies.
Location
This role is Remote, based in Australia, Japan, or Singapore.
Travel
Approximately 10% travel is anticipated for in-person connection and relationship building with customers and colleagues.
What We Offer
Working at Twilio offers competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and more (offerings vary by location). We empower employees to build positive change in their communities by supporting volunteering and donation efforts.