Senior Solutions Architect - Australia

Solutions Architect

About the Job:

Solutions Architects are integral to LaunchDarkly's elite Professional Services organization, empowering customers to decouple deploy from release for rapid, reliable, and secure software delivery. As a key member of the Revenue team, you will leverage your technical expertise to guide clients through transformative LaunchDarkly implementations, serving as a trusted advisor throughout their journey.

In this role, you will lead strategic engagements with customers and partners, accelerating software development and fostering the adoption of modern release practices to reduce risk and enhance velocity. You will educate teams on maximizing LaunchDarkly's value, championing best practices for long-term success and enthusiasm for building exceptional software.

LaunchDarkly's Services team is recognized as best-in-class, rapidly growing, and central to the company's strategic vision. You will join a high-impact organization redefining software delivery for innovative companies across Technology, Finance & Insurance, Pharmaceuticals & Life Sciences, and Entertainment sectors.

As a Solutions Architect, your impact extends beyond product implementation; you will drive organizational change. Collaborating closely with engineering and DevOps leaders, you will establish centers of excellence and embed modern release strategies to unlock true software agility. This is a unique opportunity to make a measurable impact, advance your career, and be part of a team at the forefront of Release Excellence.

Responsibilities:

• Apply deep technical expertise and a consultative approach to understand customer needs, gather detailed requirements, and influence critical decisions for successful outcomes.
• Lead Professional Services engagements focused on optimizing client software delivery processes, aligning strategies with industry best practices for improved efficiency and innovation.
• Provide guidance on software development best practices, advising customers on leveraging LaunchDarkly to accelerate software delivery while minimizing risk and enhancing quality.
• Cultivate strong technical partnerships between LaunchDarkly and its customers, ensuring alignment with organizational goals and maximizing value across all touchpoints.
• Identify and resolve technical obstacles hindering value realization, enabling customers to achieve objectives more effectively.
• Establish yourself as a subject matter expert on LaunchDarkly, continuously updating your knowledge to stay ahead of industry trends.
• Act as a key customer advocate, synthesizing and conveying feedback to Product and Engineering teams to drive solution development that supports both customer success and company objectives.

About You:

• You are a self-starter eager to tackle complex challenges.
• You are passionate about customer success and possess a strong sense of ownership.
• You can communicate effectively with experts from diverse backgrounds and build robust stakeholder relationships.
• You have a technical background and are interested in a customer-facing role.
• You are deeply curious, driven to understand underlying mechanisms rather than just surface-level context.

Qualifications:

• 5+ years of experience in enterprise software.
• Hands-on technical background with a consultative approach.
• Expertise in implementing the full software development lifecycle with multiple years of experience in an enterprise environment.
• Proficiency in developing with at least one of our supported languages: Java, .NET, Go, JS, Python, PHP, NodeJS, Ruby, Rails, iOS, or Android.
• Ability to guide customers and teammates in implementing DevOps, Continuous Integration, and Continuous Delivery practices.
• Proven track record of leading teams through development process transformation.
• Adept at learning and synthesizing large amounts of information to provide prescriptive recommendations to customers.
• Ability to manage multiple projects simultaneously, with the discipline to prioritize attention effectively.
• Experience with experimentation and mobile technologies.
• Prior experience as a consultant for customers.
• Experience in both pre-sales and post-sales capacities.
• Experience with LaunchDarkly or other feature management platforms.
• Familiarity with services from major cloud providers (AWS, Azure, GCP).
• Experience with Linux, Containers, and Virtual Machines.

About LaunchDarkly:

Modern software delivery often falls short of its promise, with slow development cycles, costly outages, and fragmented customer experiences hindering innovation. The LaunchDarkly platform empowers developers to innovate faster on new features while providing a safety net to instantly revert changes if issues arise. Developers can target product experiences to specific customer segments, maximizing the business impact of every feature. By gradually rolling out new application components, teams can avoid disruptive "big-bang" technology migrations.

The LaunchDarkly platform guides engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, eliminating the fear of end-customer outages.
• Delivering targeted experiences through easy personalization of features for customer cohorts.
• Maximizing the business impact of every feature via experimentation and optimization capabilities.
• Coordinating software release and optimization to ensure consistent experiences across mobile platforms and device types.
• Enhancing the effectiveness and productivity of engineering teams by providing insights into engineering cadence and stability.

At LaunchDarkly, we value the power of teams, fostering a humble, open, collaborative, respectful, and kind environment. We are an equal opportunity employer committed to diversity, and we do not discriminate based on race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.

Do you need a disability accommodation?

Please fill out this accommodations request form, and a member of our People Operations team will contact you for assistance.

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