Job Description

Are you passionate about systems development? Are you looking for an opportunity to grow professionally in a collaborative environment focused on quality? Join our Chat2desk team!

Job Objective:

Resolve customer incidents through the Service Desk area.

What You Will Do:

• First-level customer support.
• Android box monitoring.
• Clicker monitoring.
• Office equipment inventory.
• Creation of incident and request reports.
• Database creation.
• Ticket documentation.
• Virtual machine creation.
• Escalation of incidents to second level.
• Software installation.

Requirements:

• Completion of internships/service.
• Education: Student in technical or undergraduate degree programs in Systems Engineering, Software, Information Technology, Computer Science, or a related technical field.
• Intermediate English.

Required Technical Knowledge:

• Advanced Microsoft Office proficiency (Excel, Powerpoint, Word, Outlook).
• Google Workspace.
• Programming fundamentals.
• Knowledge of structured cabling.
• Knowledge of LINUX.
• Desirable knowledge of programming languages (HTML, PHP, JAVASCRIPT).
• Outlook management.
• Incident categorization.
• On-site and remote technical support.
• Customer service (etiquette).
• Spelling and grammar.

Desirable:

• Less than 1 year of experience in technical support or development (not exclusionary).

Schedule:

Monday to Friday, 7:00 AM - 11:00 AM / 9:00 AM - 1:00 PM.

Modality:

Hybrid.

Salary:

Travel expense support.

Why Work With Us?

• Collaborative and professional work environment.
• Continuous learning and development opportunities.
• Active participation in internal projects with real impact.
• Culture of innovation, respect, and growth.

Position Type: Part-time

Salary: Starting from $1,800.00 per month

Estimated Hours: 20 per week

Work Location: Remote employment