IT Operations Manager

Employment Type: Part-Time
Location: Remote
Hours: Up to 40 hours per week

About the Role

We seek a reliable, hands-on IT Operations Manager to ensure smooth, secure, and efficient technology operations. This role involves overseeing daily IT operations, supporting infrastructure, managing cloud and server environments, and providing employees with necessary tools and access. You will work with Microsoft 365, Active Directory, Windows Server, Azure, VMware, network monitoring, and cybersecurity systems. This is an excellent opportunity for problem-solvers who enjoy improving IT processes, supporting users, and owning infrastructure operations in a remote setting.

What You'll Be Doing

• Overseeing daily IT operations to ensure systems are reliable, secure, and performing well.
• Managing Microsoft 365, including user accounts, licenses, security groups, and access permissions.
• Administering Active Directory, Windows Server, Group Policies, and user account management.
• Monitoring infrastructure using tools such as Nagios, Zabbix, and ServiceNow to identify and resolve issues before they impact users.
• Managing VMware vSphere and Microsoft Azure environments, including virtual machines, updates, and resource optimization.
• Supporting incident management by troubleshooting hardware, software, network, cloud, and access-related issues.
• Deploying and maintaining IIS web servers, SSL certificates, system updates, and security patches.
• Helping implement cybersecurity best practices, vulnerability remediation, and patch management.
• Working with internal teams and external vendors to keep IT services running smoothly.
• Creating and maintaining documentation, operating procedures, disaster recovery plans, and asset inventories.
• Supporting employee onboarding by setting up accounts, devices, access, and user environments.
• Reviewing infrastructure performance and recommending improvements to increase efficiency, reliability, and business continuity.
• Helping ensure IT policies, security standards, and compliance requirements are followed.

What We're Looking For

• A bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• A master’s degree in Cybersecurity, Information Systems, or a related field is a plus.
• Experience in IT operations, infrastructure management, system administration, network operations, or technical support.
• Strong knowledge of Microsoft 365 administration and Active Directory.
• Experience managing Windows Server environments and virtualization platforms.
• Hands-on experience with Microsoft Azure and VMware vSphere.
• A solid understanding of networking concepts such as TCP/IP, DHCP, DNS, SSL, VPNs, OSPF, IPSec, and routing.
• Strong troubleshooting, communication, documentation, and organizational skills.
• The ability to manage multiple priorities and solve problems in a fast-moving environment.

Technologies You'll Work With

Infrastructure, Cloud & Systems

• Microsoft Azure
• VMware vSphere
• Windows Server
• Microsoft 365
• Active Directory
• IIS Server

Networking & IT Operations

• TCP/IP
• DHCP
• DNS
• OSPF
• IPSec
• SSL Certificates
• VPN
• Network Monitoring
• Incident Management
• ServiceNow
• Nagios
• Zabbix

Cybersecurity Tools & Practices

• Splunk
• Wireshark
• Nmap
• Burp Suite
• Metasploit
• Vulnerability Management
• Security Patch Management
• Endpoint Security

Programming & Scripting

• Python
• SQL
• Java
• C
• HTML
• Basic PHP
• Basic Perl

Certifications That Are a Plus

The following certifications are helpful but not required:

• ITIL Foundation
• Microsoft Certified: Azure Administrator Associate
• CompTIA Security+
• CompTIA Network+
• VMware Certified Professional
• Cisco CCNA

Skills That Will Help You Succeed

You’ll be a strong fit for this role if you’re comfortable with:

• IT operations management
• Infrastructure administration
• Cloud operations
• System administration
• Network operations
• Incident and problem management
• Service delivery
• Cybersecurity operations
• Process improvement
• Vendor coordination
• Documentation and compliance
• Cross-functional collaboration
• Customer-focused technical support

Why Join Us?

You’ll be joining a supportive, growth-focused environment where your work directly helps keep the organization running securely and efficiently.We offer:

• The opportunity to work with modern enterprise technologies.
• Exposure to cloud infrastructure and cybersecurity operations.
• A collaborative remote work environment.
• Support for professional development and certifications.
• Competitive compensation.
• Opportunities to grow your skills and take on more responsibility over time.

Pay: $30,000.00 - $69,825.15 per year
Work Location: Remote