Contract
IT Asset Management/ 1 week ago
RiDiK Sdn Bhd
Attractive
Application ends: 2026-07-21
Quick Summary
RiDiK Sdn Bhd is seeking a technical support professional for a hybrid, one-year renewable contract role in Kuala Lumpur, with pay starting from RM6,000.00 per month. In this role, you will provide post-integration technical support, diagnose issues across code and APIs, and configure test environments for Airwallex products. Candidates must have a bachelor's degree in Computer Science or a related field, 2-5 years of programming or technical support experience, bilingual proficiency in English and Chinese, and technical skills in SQL, REST/JSON, and at least one programming language such as Python, Java, PHP, C#, or JavaScript.
You Will
- Provide technical support, consulting, and best practices to developers, merchants, and internal teams for post-integration issues. Handle external customer inquiries via tickets and internal customer requests through various channels based on priority.
- Conduct test scenarios to diagnose technical issues across code, software, hardware, devices, and endpoints.
- Install and configure test environments, payment APIs, and ecommerce products.
- Communicate technical issues effectively to customers and internal departments.
- Identify functionality irregularities and unexpected behaviors within Airwallex products and services.
- Develop in-depth technical information, including sample code, log searching, and FAQs, for customer distribution.
- Coordinate internal teams to resolve urgent customer technical issues during crisis management situations.
Skills And Experience You Will Bring
- Bachelor's degree or higher in Computer Science or a related field.
- 2-5 years of professional experience in programming, technical support, implementation, or similar roles.
- Excellent verbal and written communication skills in both English and Chinese, ensuring clear and appropriate interaction with internal teams and customers.
- Strong troubleshooting and problem-solving skills.
- Demonstrated ability in prioritization, organization, and detail-oriented ticket handling, capable of managing multiple urgent issues concurrently.
- Possess sufficient technical knowledge to effectively communicate with development teams.
- Strong commitment to delivering exceptional customer service.
- Proven ability to quickly learn new technology and products.
- Experience in the e-commerce, payment, or fintech industry is a plus.
Technical Skills
- Proficiency in one of the following programming languages: Python, Java, PHP, C#, JavaScript, or shell scripting.
- Familiarity with Web Technologies, HTTP, and HTTPS.
- Experience with REST, JSON, and SOAP.
- Experience with SQL.
- Familiarity with Logstash, Kibana, and Graylog.
- Familiarity with AliCloud and Google Cloud is a plus.
Pay: From RM6,000.00 per month
Application Question(s): Are you open to a contract-based job? one-year, renewable
Work Location: Hybrid remote in Kuala Lumpur