Help Desk and Technical Support - Home Office and On-site in Monterrey, NL - 18,000 Gross Monthly/ 2 weeks ago
Attractive
Application ends: 2026-05-15
Quick Summary
Macro Servicios is hiring an IT Support & Developer for a hybrid role in Monterrey, NL, offering $18,000 gross monthly. This position requires a minimum of 1 year of experience and an education in Informatics, Systems, or Computing. Key responsibilities include Level 2 and VIP user support, specialized IT services, application development, and resolving errors for internal platforms. Candidates must have advanced proficiency in SQL Databases, experience with .NET, JavaScript, PHP, and familiarity with ServiceNow or ManageEngine, along with intermediate administration skills in Windows 10/11 and Windows Server. The work schedule is primarily home office (85%) with 15% on-site, Monday to Friday, with potential Saturday availability.
Macro Servicios is seeking a qualified professional to join our team. If you meet the profile below, please submit your CV via email.
Position: IT Support & Developer
Education: Engineer, Bachelor's Degree, Intern, or Technician in Informatics, Systems, Computing, or a related field.
Work Schedule:
- Monday to Friday: 85% Home Office, 15% On-site (with availability for Saturdays).
- Service Window: 08:30 am to 18:30 hrs or 09:00 am to 18:00 hrs.
Experience: Minimum 1 year of experience.
Required Skills & Knowledge
- VIP User Support
- Level 2 IT Support
- Specialized IT Services attention.
- Advanced proficiency in SQL Databases.
- Familiarity with ticket administration tools such as ServiceNow and ManageEngine.
- Programming languages: .NET, JavaScript, PHP, or similar.
- Experience in developing updates and resolving errors for internal platforms.
- Application Development skills.
- Operating Systems: Intermediate administration of Windows 10/11 and Windows Server.
Personal Competencies
- Effective communication with users.
- Ability to work under pressure and strong service orientation.
- Incident analysis, diagnosis, and resolution.
- High sense of responsibility and urgency.
- Collaboration with other support levels.
Compensation & Benefits
- Gross Monthly Salary: $18,000.
- Legal Benefits.
- Actual Monthly Salary: $15,550.00 - $15,551.00.
Work Location: Hybrid remote in Monterrey, N. L.