Quick Summary
About Algolia
Algolia is the leading retrieval intelligence layer, transforming user intent into trusted, decision-grade outcomes. Powering over 1.7 trillion queries annually for more than 18,000 customers, we deliver millisecond latency and 99.999% reliability. Recognized by top industry analysts for Search and Product Discovery, the Algolia platform converts a company's products, content, and business rules into actionable data for humans, applications, and AI agents. This results in trusted customer experiences and stronger conversions for measurable business impact.
The Opportunity: Customer Success Engineer
As a Customer Success Engineer at Algolia, you will be instrumental in ensuring our customers successfully adopt, implement, and scale our agentic, generative, search, and discovery platform. You will collaborate closely with customers to provide high-quality technical onboarding, expert solution design, best-practice guidance, and hands-on implementation support.
This role is ideal for a deeply curious individual who thrives on solving complex technical problems and is eager to learn and apply new technologies, including modern development patterns, cloud infrastructure, and emerging AI capabilities. You will work across diverse customer architectures and use cases, helping teams design performant, scalable solutions while championing technical excellence.
You will also support our Professional and Expert Foundation offerings, serving as a Technical Owner for assigned accounts. This involves ensuring smooth delivery through clear communication, rigorous documentation, and thoughtful stakeholder alignment.
Success in this role requires a proactive, reliable, and collaborative approach, balancing customer-facing delivery with internal best practices such as robust documentation and continuous knowledge sharing.
If you are passionate about shaping customer outcomes, exploring new tools and technologies, and working within a team that values craftsmanship, curiosity, and continuous learning, we encourage you to apply.
Key Responsibilities
- Act as a technical consultant for a variety of customers, delivering tailored ad-hoc services.
- Scope, shape, and present technical workshops to drive Algolia's platform adoption.
- Advise Algolia's customers on optimal technical and industry practices for search implementation and optimization.
- Collaborate closely with your account's Customer Success Manager to ensure long-term customer health through world-class support.
- Work cross-organizationally, escalating as needed for solution confirmation or alternative options.
- Partner with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to your customers.
- Develop, maintain, and present comprehensive case status reports to customers during regularly scheduled meetings.
- Proactively identify and resolve technical risks and bottlenecks with customers.
- Provide guidance on optimizing the use of their environment.
Required Skills & Experience
- 4+ years of experience in a customer-facing technical role (e.g., Customer Success Engineer, Sales Engineer, Solutions Architect, consultant), preferably within the SaaS industry.
- Functional knowledge of at least one programming language, such as: JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, or Python.
- Proven experience with REST API, database management, and web development technologies.
- Experience delivering technical workshops covering training, knowledge transfer, implementation, and code review.
- A lifelong learning and growth mindset.
- Strong desire to help people solve problems, coupled with the ability to explain complex technical concepts to a broad audience.
- Proficiency in communicating complex technical issues to both technical and non-technical audiences via phone and email.
- Excellence in time management, task prioritization, and evaluation of situational urgency.
- Occasional travel to customer locations may be required.
Nice to Have Skills
- Experience implementing or optimizing search and discovery experiences.
- Experience designing and developing generative AI and agentic applications.
- Experience working in a high-growth SaaS environment.
- Familiarity with iOS and Android platforms.
- Experience supporting open-source projects and their GitHub communities.
- Experience with Shopify, Magento, and Salesforce platforms.
Flexible Workplace Strategy
Algolia's flexible workplace model empowers all Algolians to fulfill our mission by emphasizing individual impact, contribution, and output over physical location. As a high-trust environment, many team members have the autonomy to choose where and when they work.
We maintain a global presence with offices in Paris, NYC, London, Sydney, and Bucharest. We also offer many team members the option to work remotely, either as fully remote or hybrid-remote employees. Positions listed as "Remote" are available for remote work only within the specified country. Positions listed within a specific city are available only in that location, potentially with a hybrid-remote or in-office schedule.
Our Values
- GRIT: Problem-solving and perseverance capability in an ever-changing and growing environment.
- TRUST: Willingness to trust our co-workers and to take ownership.
- CANDOR: Ability to receive and give constructive feedback.
- CARE: Genuine care about other team members, our clients, and the decisions we make in the company.
- HUMILITY: Aptitude for learning from others, putting ego aside.
We are seeking talented, passionate individuals to help build the world's best search and discovery technology. We value autonomy, diversity, and collaboration, and are committed to creating an inclusive workplace where everyone is respected and supported.
Important Notice for Candidates - Recruitment Fraud
We have observed an increase in recruitment scams targeting job seekers. To protect yourself, please note the following:
- While our open positions may appear on third-party job boards, the safest way to apply is directly through our careers page.
- All genuine communication from Algolia will originate from an @algolia.com email address. Do not respond to or share personal information with emails claiming to be from Algolia that do not use an @algolia.com address.
- We will never request payments, purchases, or financial details during the hiring process.
Ready to Apply?
If you share our values and enthusiasm for building world-class search and discovery technology, we welcome your application!