Quick Summary
Algolia is the retrieval intelligence layer that transforms intent into trusted, decision-grade outcomes. Powering over 1.7 trillion queries annually for more than 18,000 customers with millisecond latency and 99.999% reliability, we are recognized as a leader in Search and Product Discovery by top industry analyst firms. The Algolia platform converts a company's products, content, and business rules into actionable data for humans, applications, and AI agents, resulting in trusted customer experiences with stronger conversions and measurable business impact.
As a Customer Success Engineer at Algolia, you will be crucial in ensuring our customers successfully adopt, implement, and scale our agentic, generative, search & discovery platform. You will collaborate closely with customers to provide high-quality technical onboarding, solution design, best-practice guidance, and hands-on implementation support.
This role is ideal for individuals who are deeply curious, enjoy solving complex technical problems, and are energized by learning and applying new technologies, including modern development patterns, cloud infrastructure, and emerging AI capabilities. You will work across diverse customer architectures and use cases, helping teams design performant, scalable solutions while championing technical excellence.
You will also support our Professional and Expert Foundation offerings, acting as a Technical Owner for assigned accounts and ensuring smooth delivery through clear communication, rigorous documentation, and thoughtful stakeholder alignment.
Success in this role requires being proactive, reliable, and collaborative, balancing customer-facing delivery with internal best practices such as robust documentation and continuous knowledge sharing.
If you are excited by shaping customer outcomes, exploring new tools and technologies, and working in a team that values craftsmanship, curiosity, and continuous learning, we encourage you to apply.
YOUR ROLE WILL CONSIST OF
- Act as a consultant for various customers, delivering tailored ad-hoc services.
- Scope, shape, and present technical workshops to drive Algolia's adoption.
- Advise Algolia's customers on optimal technical and industry practices for search implementation and optimization.
- Work closely with your account's Customer Success Manager to ensure long-term customer health through a world-class support experience.
- Collaborate across the organization and escalate as necessary for solution confirmation or alternative options.
- Partner with Product Teams and Engineering to develop subject matter expertise and serve as a product expert for your customers.
- Develop, maintain, and present comprehensive case status reports to customers during regularly scheduled meetings.
- Proactively identify and work with customers to resolve technical risks and bottlenecks.
- Provide guidance on optimizing their environment's usage.
YOU MIGHT BE A FIT IF YOU HAVE
- 4+ years of experience in a customer-facing technical role (CSE, SE, SA, consultant), ideally within the SaaS space.
- Functional knowledge of at least one programming language, such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, or Python.
- Experience with REST API, database management, and web development technologies.
- Experience delivering various technical workshops (training, knowledge transfer, implementation, code review).
- A lifelong learning and growth mindset.
- Strong desire to help people solve problems, with the ability to explain complex technical concepts to a broad audience.
- Proficiency in communicating complex technical issues to both technical and non-technical audiences via phone and email.
- Excellence in time management, task prioritization, and evaluation of situational urgency.
- Occasional travel to customer locations may be required.
NICE TO HAVE
- Experience implementing or optimizing search & discovery experiences.
- Experience designing and developing generative AI and agentic applications.
- Experience working in a high-growth SaaS environment.
- Familiarity with iOS & Android platforms.
- Experience supporting open-source projects and their GitHub communities.
- Experience with Shopify, Magento, and Salesforce is a plus.
FLEXIBLE WORKPLACE STRATEGY
Algolia's flexible workplace model empowers all Algolians to fulfill our mission of powering search and discovery with ease. We prioritize individual impact, contribution, and output over physical location. Algolia fosters a high-trust environment where many team members have the autonomy to choose where and when they work.
We maintain a global presence with offices in Paris, NYC, London, Sydney, and Bucharest. Additionally, we offer many team members the option to work remotely as either fully remote or hybrid-remote employees. Positions listed as "Remote" are available for remote work only within the specified country. Positions listed within a specific city are available only in that location, potentially with a hybrid-remote or in-office schedule.
WE'RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES
- GRIT: Problem-solving and perseverance capability in an ever-changing and growing environment.
- TRUST: Willingness to trust our co-workers and to take ownership.
- CANDOR: Ability to receive and give constructive feedback.
- CARE: Genuine care about other team members, our clients, and the decisions we make in the company.
- HUMILITY: Aptitude for learning from others, putting ego aside.
We seek talented, passionate individuals to help build the world's best search and discovery technology. We value autonomy, diversity, and collaboration, and are committed to creating an inclusive workplace where everyone is respected and supported—regardless of race, age, ancestry, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability, or socioeconomic background.
IMPORTANT NOTICE FOR CANDIDATES - Recruitment Fraud Notice
We have recently observed an increase in recruitment scams targeting job seekers. To help protect yourself, please keep the following in mind:
- Our open positions may appear on third-party job boards, but the safest way to apply is directly through our careers page.
- All genuine communication from Algolia will originate from an @algolia.com email address. If you receive an email from someone claiming to work at Algolia who does not have an @algolia.com email address, please do not respond or share any personal information.
- We will never request payments, purchases, or financial details during the hiring process.
READY TO APPLY?
If you share our values and enthusiasm for building the world's best search & discovery technology, we would love to review your application!