Quick Summary
Seeking an Oracle CRM Lead for a long-term remote contract, requiring 5+ years in CRM leadership or consulting with Oracle Service Cloud (Fusion), a solid understanding of customer service operations, and experience with functional/technical documentation and cross-functional project management. Candidates should possess Oracle certifications, familiarity with JavaScript/PHP scripting in Oracle Service Cloud, middleware/integration tools like MuleSoft or Oracle Integration Cloud, and customer experience analytics (Oracle BI, Genesys).
Oracle CRM Lead
Location: Remote
Duration: Long-term contract
Required Skills
- 5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (Fusion).
- Solid understanding of customer service operations and CRM/contact center best practices.
- Strong communication, stakeholder management, and onsite leadership skills.
- Ability to create detailed functional and technical documentation.
- Experience managing projects in cross-functional enterprise environments.
- Oracle certifications (e.g., Oracle B2B Service Certified).
- Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud.
- Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud).
- Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting).
For applications and inquiries, contact: [email protected]