Quick Summary
Openkyber is hiring an Implementation Engineer in Georgia, United States, to configure and launch a Moodle-based Learning Management System (LMS) and learner dashboard for Foster Parents and Kinship Caregivers. This role requires Moodle administration experience (SCORM 1.2, video delivery), implementing learning paths, ILT features, notifications, reporting, and ensuring strict security (MFA, TLS) and accessibility (ADA Title II / WCAG 2.1 AA) within a state-managed Docker/Kubernetes environment, including admin training and documentation.
We are seeking a hands-on Implementation Engineer to configure and launch a Moodle-based Learning Management System (LMS) and learner dashboard. This role supports Foster Parents and Kinship Caregivers by translating Scope of Work and Functional Requirements into a production-ready solution. The successful candidate will collaborate with IT, the Training Team (admins), and business stakeholders. The environment utilizes state-managed Docker/Kubernetes, with stringent requirements for security (MFA, TLS), accessibility (ADA Title II / WCAG 2.1 AA), non-functional performance, and operational runbooks.
Key Responsibilities
Moodle Configuration & Theming:
- Configure Moodle LTS core and essential plugins to support SCORM 1.2 Captivate modules and MP4 video delivery.
- Implement a responsive learner dashboard UX, featuring cards/tiles, circular progress indicators, resume/recommended learning, and DHW branding, optimized for desktop, tablet, and mobile.
Learning Structure & Logic:
- Set up learning tiers, development pathways, trainings, and badges with tier gating logic (e.g., Tier 2/3 unlock after Tier 1 completion).
- Auto-assign Pre-Licensing/Tier 1 to new users and provide an open catalog fallback as required.
ILT (Instructor-Led Training) Features:
- Configure optional Instructor-Led Training (ILT) features, including online registration, waitlists, capacity limits, session calendars, and region/virtual filters.
- Enable roster upload and completion recording, with a preference for attendance tools (manual acceptable).
Notifications & Communications:
- Implement email and in-app alerts for assignment, reminders, overdue notifications (7-day cadence), completion, and approval/denial statuses.
Reporting & Transcripts:
- Deliver comprehensive reports by user, course, date range, development pathway, and a list of all users who completed the Pre-Licensing/Tier 1 suite.
- Configure DHW-branded transcripts, enable external certificate uploads, and display attempt counts to administrators.
Versioning & Retirement:
- Enforce completions by course version, archive retired courses (hidden from learners), and retain certificate access.
Security, Accessibility, and Compliance:
- Enforce username/password authentication with Multi-Factor Authentication (MFA) for administrators and state employees.
- Ensure HTTPS/TLS, robust password policies, session timeouts, and immutable audit logs.
- Guide course and content owners on best practices for captions, transcripts, alt text, and keyboard navigation to support ADA Title II / WCAG 2.1 AA conformance and testing.
Hosting & Operations (State-Managed Docker/Kubernetes):
- Collaborate with IT operations to deploy Moodle within Docker/Kubernetes environments.
- Document backup procedures (daily + incrementals), Disaster Recovery (DR) plans (RPO 24h / RTO 8h), monitoring/logging, patching cadence, and promotion across DEV/TEST/UAT/PROD environments.
- Size the system for bulk assignment of up to ~6,000 users and meet specified performance targets (e.g., page render times).
Admin Enablement & Knowledge Transfer:
- Train Training Team administrators (~10) on content management, enrollment, ILT sessions, reporting, transcripts, and operational procedures.
- Provide clear runbooks and comprehensive admin documentation.
- Support User Acceptance Testing (UAT) and go-live cutover activities.
Skills & Experience:
Must-Have:
- Moodle administration and configuration experience (production deployments), including SCORM 1.2 and video delivery.
- Proven experience implementing learning paths/pathways, badges, tier gating, and role-based permissions.
- Hands-on experience with notifications (email/in-app), reporting, transcripts, and certificates within Moodle.
- Strong security fundamentals: MFA, TLS/HTTPS, password policy, session management, and audit logging.
- Practical knowledge of accessibility (ADA Title II; WCAG 2.1 AA) and content remediation best practices (captions, transcripts, alt text, keyboard navigation).
- Experience working in Docker/Kubernetes environments, including collaboration with IT operations for backups, DR, monitoring, patching, and environment promotion.
- Ability to write clear technical documentation/runbooks and conduct administrator training.
- Excellent communication and stakeholder coordination skills (IT, business, and Training Team).
Nice-to-Have:
- Familiarity with PHP, MariaDB, or PostgreSQL for the Moodle stack, along with basic Linux administration.
- Experience configuring ILT features (registration, waitlists, capacity, calendar, region/virtual) and managing roster/attendance workflows.
- Experience delivering solutions within public sector or regulated environments.
- Exposure to performance tuning for low-bandwidth users and responsive UX on mobile/tablet devices.
- Familiarity with REST/webhooks for future portal integration (Phase 1 out of scope).
For applications and inquiries, contact: [email protected]