Application Support Role

This role will provide application support to our operations. Primary duties include identifying, responding to, troubleshooting, and resolving technical issues related to applications and services, ensuring optimal performance and satisfaction for users and drivers.

Reporting to the local technical team leader, you will collaborate closely with the local engineering and operations teams, as well as HQ engineering teams, to provide support, identify areas for improvement, and contribute to the enhancements that drive the overall success of products. Additionally, you'll provide hands-on technical support during and after rollout, help localize and adapt systems, to support regional operations.

Responsibilities

• Provide technical support to end-to-end mobile applications
• Coordinate closely with local and HQ engineering teams
• Troubleshoot technical issues, collaborating with team members
• Customize tech tools for local data compliance and optimize workflows
• Handle issues involving sensitive data with the highest level of integrity
• Engage in ongoing compliance improvements and actively participate in privacy discussions
• Engage in post-launch operational support, including monitoring, alerting, and debugging

Requirements

• 4+ years of experience in software engineering or technical operations
• Knowledge of Java / PHP / Node.js / GoLang
• Knowledge of middlewares such as edis/ElasticSearch/Kafka/RabbitMQ, etc.
• Experience with backend microservices and APIs
• Experience in MySQL
• Demonstrated integrity and accountability in managing sensitive data and operational risks
• Experience in operational support, especially during launch periods
• Fluent in English and Mandarin, both written and spoken

Nice to Have

• Experience in logistics platforms

Tech Stack: Programming Languages: Java / PHP / Node.js / GoLang

About 1840 & Company

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services across over 150 countries worldwide.

Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.

We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa, and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com. #LI-NY1

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.