About the Job: Technical Support Engineer (APJ Focus)

As a Technical Support Engineer, you will report to the APJ Technical Support Manager. You will resolve unique and interesting technically-focused customer issues while collaborating across departments to enhance the customer experience.

You will work with other Technical Support Engineers to creatively solve customer problems while honing your technical skills. We are committed to equity and inclusion, and motivated to work with a team that embraces and celebrates diversity.

LaunchDarkly is a growing software company with a bold mission. We provide a great compensation package including equity and benefits (medical, dental, vision), work flexibility (remote-friendly), and excellent salaries. If you are curious and excited about improving the lives and work of software developers worldwide through feature management practices, this role will be a great fit.

Responsibilities:

• Build foundational expertise in the LaunchDarkly platform, including SDK functionality and core use cases.
• Assist in troubleshooting and resolving customer support issues under the guidance of senior team members.
• Collaborate with engineering to report and track customer-reported bugs and contribute to documentation.
• Support team operations by contributing to onboarding materials, internal process documentation, and knowledge sharing.
• Participate in learning and development activities to expand technical skills and grow beyond day-to-day responsibilities.

Qualifications:

• Knowledge of programming and its core concepts, including fluency with at least one programming language (e.g., Node, PHP, or Java).
• Passion for learning and applying that knowledge to solving customer issues and advocating for their success.
• 2 years of related or equivalent professional experience, which may include experience gained through related work, education, or training.

About LaunchDarkly:

The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. By gradually rolling out new application components, teams can escape nightmare "big-bang" technology migrations.

The LaunchDarkly platform guides engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages.
• Delivering targeted experiences by easily personalizing features to customer cohorts.
• Maximizing the business impact of every feature through the ability to experiment and optimize.
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types.
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability.

At LaunchDarkly, we value diversity and are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.

To request a disability accommodation, please fill out this accommodations request form and someone from our People Operations team will contact you for assistance.