Agile Delivery Lead

Human Made is seeking an Agile Delivery Lead to join its global, remote team, open to applicants in the Americas region with EST time coverage. This role reports to the Global Delivery Lead and focuses on project delivery and team effectiveness, with squad leadership responsibility.

As an Agile Delivery Lead, you will balance project delivery with strategic team leadership, guiding distributed teams to deliver exceptional WordPress-based projects for enterprise clients. You will ensure efficient, transparent, and continuously improving delivery processes by applying scrum/agile concepts. Key responsibilities include client engagement, delivery planning, and cross-functional collaboration to align business needs with agile principles. You will foster a culture of trust, empowerment, and continuous improvement, aligning the squad with Human Made’s values and monitoring performance. Collaboration with Engineering and Commercial teams is essential for project and squad success. You will proactively identify and address problems, escalating when necessary.

You understand the value delivered to clients and how it aligns with company priorities, consistently and passionately pursuing it.

Requirements

• Certified ScrumMaster (CSM) or Professional Scrum Master (PSM I/II) or similar qualifications desirable.
• Experience in a scrum master / agile delivery role.
• Ability to thrive in dynamic, multi-project environments, adapting quickly and context switching effectively while maintaining focus on delivery goals and team alignment.
• Experience applying scrum, with a broader awareness of agile principles and a data-driven mindset.
• Experience working in an enterprise agency environment and/or hands-on expertise with Scrum practices.
• Strong skills in servant leadership, negotiation, facilitation, situational awareness, conflict resolution, and promoting transparency, including the ability to negotiate and adapt project scope in response to change.
• Strategic and driven mindset.
• Experience using a wide range of project management tools (e.g., Jira, Trello, Confluence, Operating) for budget/time tracking and issue tracking, with the knowledge to recommend appropriate tools.
• Strong written and oral communication skills, with the ability to communicate technical concepts.
• Knowledge of web technologies (e.g., WordPress, PHP, HTML/HTML5, CSS, JavaScript, version control systems) and hosting/deployment best practices.

Role & Responsibilities

• Applying Scrum To Produce High Quality Work
• Manage project scope and timeline.
• Create and maintain a team culture that facilitates shared responsibility for successful delivery.
• Guide and coach the team on the principles and practices of the agile framework.
• Collaborate with the squad to define and refine project scope, estimates, and resource requirements.
• Prepare and facilitate workshops (virtual or in-person) to establish project needs and relationships.
• Facilitate meetings to monitor project progress and resolve team issues.
• Remove impediments or guide the team to remove impediments.
• Assess the time and financial impact of scope changes and communicate to stakeholders.
• Identify risks and mitigation strategies.
• Identify opportunities to use experiments for learning and solutioning.
• Accountability To The Business
• Be commercially aware, understanding and reporting on project budgets.
• Manage allocation of project needs in conjunction with squad composition.
• Building And Safeguarding Relationships
• Facilitate engagement with internal and external stakeholders and partners.
• Build partnerships with clients, understanding their business imperatives to align the team.
• Understand the workings and needs of the partnered account.
• Be a leading member of the squad or team.
• Communicate regularly and proactively address difficult conversations.
• Manage client and internal team interactions professionally and personally.
• Use data to enable critical decisions for the team and business.
• Striving For Great Work
• Develop creative and technical judgment, striving for high-quality output.
• Share progress and communicate with internal and external stakeholders.
• Conduct team reviews and retrospectives for continuous improvement.
• Endorse and present appropriate metrics to sustain continuous improvement.
• Report progress, team status, and issues.

Benefits

• 100% remote, async-first culture.
• Enhanced paid parental leave policy.
• 35-day holiday policy.
• Special Exceptions leave for milestone life events (after one year of service).
• Sickness and carers leave.
• Regular company retreat.
• Conference and training budget.
• Remote working allowance.
• Matched pension / 401K policies.
• Healthcare Covered (US).
• Contributions towards eye tests and glasses if needed.

Salary: $90,000 - $120,000 per annum, dependent on Location and Experience.