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PHP Tech Support Engineer for Fast Growing Web 2.0 Software Company


Interspire, United states , Texas , Austin

***PHP Tech Support Engineer for Fast Growing Web 2.0 Software Company ***

Over 40,000 customers and Fortune 500 companies (including Virgin, Dell, GE and Shell) rely on Interspire solutions to start online stores, launch content-driven web sites, and profit from email marketing. We’re a global leader in ecommerce software for business of all sizes and we're current looking for talented technical support staff who love problem solving and who think differently.

We're looking for excellent technical support engineers to provide email and phone-based support to customers from our Austin, Texas office. If you're passionate about PHP, MySQL, Apache, Linux, MTAs, have excellent communication skills and thrive on resolving customer issues, then we need you!

Required Skills and Requirements

- 5+ years of HTML, CSS and JavaScript experience (expert level)
- 3+ years of PHP and MySQL experience (expert level)
- 3+ years technical support or customer consulting experience
- 2+ years experience with Linux system administration (optional but a plus)
- 2+ years experience with Windows system administration (optional but a plus)

- Excellent communication skills, both written and phone skills
- Strategic thinker with proven problem solving skills, with the ability to work within a team to exceed support goals and objectives
- Ability to "go the extra mile" to help customers
- Great typing skills
- Authorization to work in the U.S.

Position Responsibilities:

- Provide email and phone-based technical support to customers on a daily basis
- Liaise with our development team to report and log bugs
- Troubleshoot technical problems remotely using FTP/SSH
- Provide a rapid response time to all technical support inquiries
- Ability to learn quickly and use your knowledge to solve problems efficiently
- Achieve customer satisfaction through fast, accurate replies and fixes to problems
- Escalate unresolved issues as required, maintain ownership of issues through to resolution
- Solid contributor to the authoring of knowledge base and video tutorials

Perks of the Job:

- Work with the latest technology every day
- Be part of something BIG: we grew 300% last year and our SaaS offering, BigCommerce, is the fastest growing ecommerce platform in the world
- Unlimited access to our kitchens, stocked full of sodas, candy and snacks
- Work with other smart people
- Get in now and be part of our next growth phase in 2010
- Excellent career progression opportunities

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